Before You Call (continued)
PROBLEM | CAUSE |
| CORRECTION |
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WATER DISPENSER |
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Dispenser will not | • Household water line valve is | • Open household water line valve. See PROBLEM | |
dispense water. | not open. |
| section ICE MAKER IS NOT MAKING ANY ICE. |
| • Freezer door is not closed. | • Ensure that freezer door is closed. | |
| • Ice & water filter cartridge is | • | Replace filter cartridge. |
| clogged. |
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| • Front filter not fully installed, if | • Push filter in until you hear a “click”. Filter should be | |
| equipped |
| flush with cabinet. |
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Water has an odd taste | • Water has been in the tank for | • Draw and discard 10 – 12 glasses of water to freshen | |
and/or odor. | a period of time. |
| the supply and completely rinse out the tank. |
| • Unit not properly connected to | • Connect unit to cold water line that supplies water to | |
| cold water line. |
| the kitchen faucet. |
| • Tubing used in the household | • For best results, use copper tubing for water | |
| water supply and installation |
| connections. |
| may affect water taste and |
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| odor. |
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| • Water has a high mineral | • Contact water treatment plant for help. | |
| content. |
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Water pressure is | • | • Have someone turn up the | |
extremely low. | are too low (well systems |
| on the water pump system (well systems only). |
| only). |
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| • Reverse osmosis system is in | • It is normal for a reverse osmosis system to be below | |
| regenerative phase. |
| 20 psi during the regenerative phase. |
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ODORS IN REFRIGERATOR |
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Interior is dirty. | • Interior needs to be cleaned. | • See Care & Cleaning Chart in Care and Cleaning | |
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| section. |
| • Food with strong odors is in | • | Cover food tightly. |
| refrigerator. |
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OPENING/CLOSING OF DOORS/DRAWERS |
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Door(s) will not close. | • Door was closed too hard, | • Close both doors gently. | |
| causing other door to open |
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| slightly. |
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| • Refrigerator is not level. It | • Ensure floor is level and solid, and can adequately | |
| rocks on the floor when moved |
| support the refrigerator. Contact a carpenter to correct |
| slightly. |
| a sagging or sloping floor. |
| • Refrigerator is touching a wall | • Ensure floor is level and solid, and can adequately | |
| or cabinet. |
| support the refrigerator. Contact a carpenter to correct |
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| a sagging or sloping floor. |
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Drawers are difficult to | • Food is touching shelf on top | • Keep less food in drawer. | |
move. | of drawer. | • Clean drawer, rollers, and track. See Care & Cleaning | |
| • Track that drawers slide on is | ||
| dirty. |
| Chart in Care and Cleaning section. |
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LIGHT BULB IS NOT ON |
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Light bulb is not on. | • Light bulb is burned out. | • See Replacing Light Bulbs in Care and Cleaning | |
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| section. |
| • Light switch is stuck. | • Light switch is located on side of refrigerator and | |
| • No electric current is reaching |
| freezer liners. |
| • See PROBLEM section RUNNING OF | ||
| refrigerator. |
| REFRIGERATOR. |
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