Before You Call
Solutions to Common Problems
Troubleshooting guide
If you have a problem you cannot solve, please do not hesitate to call our service line:
Questions or for Service Call:
1-800-944-9044(US)
Before you call a repair person for your microwave, check the list below for possible easy solutions to some common problems.
Neither the microwave’s display or oven operates -
•Properly insert the plug into a grounded power outlet.
•If the outlet is controlled by a wall switch, make sure the wall switch is turned on.
•Remove the plug from the outlet, wait 10 seconds, then plug the microwave in again.
•Reset the household circuit breaker or replace any blown fuses.
•Plug a different appliance into the power outlet. If the other appliance will not operate, have a qualified electrician repair the outlet.
•Plug the microwave into a different power outlet.
The oven display works, but the oven will not operate -
•Make sure the oven door is closed securely and completely.
•Check to see if packing material or other materials are stuck to the door seal.
•Check for damage to the oven door.
•Press the STOP/cancel pad twice and attempt to re- enter cooking instructions.
•Plug a different appliance into the power outlet. If the other appliance will not operate, have a qualified electrician repair the outlet.
•Plug the microwave into a different power outlet.
The power goes off before the cook time has elapsed -
•If there has been a power interruption, remove the plug from the outlet; wait 10 seconds, then plug the microwave in again. If there was a power outage, the time indicator in the display will show 00:00.
•Reset the clock and any cooking instructions.
•Reset the household circuit breaker or replace any blown fuses.
•Press the STOP/cancel pad twice and attempt to re- enter cooking instructions.
•Plug a different appliance into the power outlet. If the other appliance will not operate, have a qualified electrician repair the outlet.
•Plug the microwave into a different power outlet.
Food is cooking too slowy -
•Make sure the oven is on a seperate 15 amp circuit line. Operating another appliance on the same circuit can cause a voltage drop. If necessary, move the microwave to its own circuit.
You see sparks or arcing -
•Remove any metallic utensils, cookware or metal ties from the oven cavity. If using aluminum foil, use only narrow strips and allow at least one inch between the foil and the interior oven walls.
The turntable makes noises or sticks -
•Clean the turntable, roller ring and oven cavity bottom.
•Make sure the turntable and roller ring are positioned correctly.
Using your microwave causes TV or radio interference -
•This is similar to the interference caused by other small appliances, such as hair dryers. Move your microwave further away from other appliances, like your TV or radio.
Please note : If the oven is set to cook for more than 25 minutes at 100% power level, it will automatically adjust itself to a 70% power level after 25 minutes to avoid overcooking.
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