Before You Call Solutions to Common Problems
Troubleshooting guide
If you have a problem you cannot solve, please do not hesi- tate to call our service line:
Questions or for Service Call:
The power goes off before the cook time has elapsed -
ŸIf there has been a power interruption, remove the plug from the outlet; wait 10 seconds, then plug the microwave in again. If there was a power outage, the time indicator in the display will show 00:00.
Before you call a repair person for your microwave, check the list below for possible easy solutions to some common problems.
Neither the microwave’s display or oven operates -
ŸProperly insert the plug into a grounded power outlet.
ŸIf the outlet is controlled by a wall switch, make sure the wall switch is turned on.
ŸRemove the plug from the outlet, wait 10 seconds, then plug the microwave in again.
ŸReset the household circuit breaker or replace any blown fuses.
ŸPlug a different appliance into the power outlet. If the other appliance will not operate, have a qualified electrician repair the outlet.
ŸPlug the microwave into a different power outlet.
The oven display works, but the oven will not operate -
ŸMake sure the oven door is closed securely and completely.
ŸCheck to see if packing material or other materials are suck to the door seal.
ŸCheck for damage to the oven door.
ŸPress the STOP pad twice and attempt to
ŸPlug a different appliance into the power outlet. If the other appliance will not operate, have a qualified electrician repair the outlet.
ŸReset the clock and any cooking instructions
ŸReset the household circuit breaker or replace any blown fuses.
ŸPress the STOP pad twice and attempt to
ŸPlug a different appliance into the power outlet. If the other appliance will not operate, have a qualified electrician repair the outlet.
ŸPlug the microwave into a different power outlet.
Food is cooking too slowly -
ŸMake sure the oven is on a separate 20 amp circuit line. Operating another appliance on the same circuit can cause a voltage drop. If necessary, move the microwave to its own circuit.
You see sparks or arcing -
ŸRemove any metallic utensils, cookware or metal ties from the oven cavity. If using aluminum foil, use only narrow strips and allow at least one inch between the foil and the interior oven walls.
The turntable makes noises or sticks -
ŸClean the turntable, roller ring and oven cavity bottom.
ŸMake sure the turntable and roller ring are positioned correctly.
Using your microwave causes TV or radio interference -
ŸThis is similar to the interference caused by other small appliances, such as hair dryers. Move your microwave further away from other appliances, like your TV or
ŸPlug the microwave into a different power outlet.
Please note: If the oven is set to cook for more than 30 minutes at 100% power level, it will automatically adjust itself to a 80% power level after 30 minutes to avoid overcooking
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