SONANCE MERLOT® MR/SSMR
Technical Assistance and Service
If you have any questions about the operation or installation of this product, please call our Technical Assistance Department on any business day at (800)
If your speakers should need repair or service, contact your Sonance Authorized Dealer for help, or use the following procedure:
1.Prior to calling, note the product’s model number, serial number, purchase date, and the name and address of the dealer where you purchased the product.
2.Contact our Technical Assistance Department at the above number(s) and describe the problem the unit is experiencing. If applicable, they will issue a Return Authorization Number.
IMPORTANT: YOU MUST HAVE PRIOR AUTHORIZATION TO RETURN YOUR SPEAKER TO SONANCE!
3.If you’re directed to return the unit to Sonance for repair, pack the unit in its original shipping carton. If needed, you can obtain replacement packaging from us for a small charge. Note: it is best if you place the box into an additional outer “overcarton” before shipment to minimize a chance of theft in shipment. Please include a copy of the original bill of sale inside the package.
4.Contact a package delivery company such as United Parcel Service or Federal Express to arrange prepaid (not collect) shipping. Do not use the U.S. Postal Service.
IMPORTANT: Freight collect shipments will be refused.
5 . W r i t e t h e R e t u r n A u t h o r i z a t i o n N u m b e r o n t h e o u t s i d e o f t h e s h i p p i n g c a r t o n .
6. Ship the packaged unit to:
Quality Assurance Depar tment Sonance
212 Avenida Fabr icante
San Clemente, C A 92672 - 7531
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