Appliance Fails to Operate

More than 30% of all calls made to Worcester Heat Systems to report appliance faults or breakdowns prove to be false alarms, as there is often a simple explanation for the apparent malfunction.

So, to help you save time and money – not to mention frustration and inconvenience – please refer to the General Information, Notes and Lighting Instructions ensuring all controls are set correctly.

If, after following the instructions the appliance still fails to oper- ate correctly call your local Worcester Heat Systems Service Centre. Arrangements will be made for an engineer to call as soon as possible.

CALL-OUT CHARGES

All of our field service engineers are factory trained.

If you request a visit from an engineer and your appliance has been installed within the last 12 months, no charge will be made for parts and/or labour, providing:

•The appliance was commissioned correctly on installation.

•An appliance fault is found and the appliance has been installed within the past 12 months.

A call-out charge will be made where:

•The appliance has been installed for over 12 months, or

•Our Field Service Engineer finds no fault with the appliance (see note), or

•The cause of breakdown is with other parts of your plumb- ing/heating system, or with equipment not supplied by Worcester.

NOTE: Invoices for attendance and/or repair work carried out on your appliance by any third party will not be accepted.