LIMITED WARRANTY AND PRODUCT SUPPORT
ONE YEAR LIMITED WARRANTY
If your Koolspace cooling unit or cabinet fails to perform as designed within one year of the date of purchase, VINTAGE KEEPER INC. warrants that, upon your request, it will be repaired or replaced, at our option, during the one year warranty period. This warranty applies only to the first end-user purchaser of a Koolspace unit that is purchased and used in the continental United States or Canada (excludes Alaska and Hawaii). It is not valid for subsequent purchasers, nor for units in use outside North America. The warranty period for your Koolspace unit commences on the date you purchased it and expires one year thereafter.
PROOF OF PURCHASE
Within 10 days of purchase, complete and mail, fax or e-mail the registration sheet to VINTAGE KEEPER INC. Alternately, you may reg- ister your warranty on our Internet web site, www.koolspace.com. WHEN YOU MAKE A WARRANTY CLAIM, YOU MUST
FORWARD A COPY OF YOUR ORIGINAL DATED BILL OF SALE TO ESTABLISH YOUR DATE OF PURCHASE.
IF YOU HAVE A PROBLEM WITH YOUR UNIT
Customer service and warranty problems are handled online at www.koolspace.com. You will find a comprehensive well-documented and easy-to-use solution to almost any question or problem you may have. The inquiry forms are filled in on-line and connect you to our representatives who will process your requests for warranty service. This is the quickest way to solve your problems. If you do not have access to the internet you may call us from 9:00 a.m to 4:00 p.m EST, to request a WARRANTY CLAIM INFORMATION KIT. We can fax or mail it to you. You can fill in the enclosed REQUEST FOR RETURN AUTHORIZATION CODE form and return it by mail or fax. We can then promptly process your claim.
REPLACEMENT ?
At our option we may choose to offer you a replacement part or product rather than a repair. Upon your authorization to accept a replacement unit and with appropriate security (credit card authorization), we will promptly ship a replacement unit. The replacement may be a unit that has been reconditioned by VINTAGE KEEPER INC. The unit that needs service must be packed and returned to us, shipping prepaid. Upon its receipt, we will release your credit card security. Go online to the SUPPORT section on our web site at www.koolspace.com to request warranty service.
REPAIR ?
If we determine that your unit needs to be repaired rather than replaced we will issue you a Return Authorization Code. Go online to the SUPPORT section of our web site at www.koolspace.com to request warranty repair service. Please save the original packaging materials to facilitate shipment. Mark the Return Authorization Code clearly on the outside of the package, enclose a brief note describing the problem and send the unit, shipping prepaid, to VINTAGE KEEPER INC.
WHAT MUST YOU DO?
Your unit is designed to perform with a minimum amount of user maintenance when installed and operated precisely as directed in the manual. You are, however, responsible for the required user maintenance described in the manual, specifically, regular cleaning of the condensor coil and fans. Also, you must take steps to protect the unit from sudden power surges. As with any sensitive electronic device, your Koolspace unit may be damaged by power surges or spikes, including lightning strikes, acts of god, sudden interruptions or prolonged low-voltage conditions, which are not covered by this Warranty. You must monitor your unit’s performance on a daily basis. If there is an apparent problem or “Alarm” condition, you must disconnect the power supply to avoid potential damage to your wine collection. It is your responsibility to insure your wine, and to take all reasonable and necessary precautions to safeguard its condition.
WHAT THE WARRANTY DOES NOT COVER
This warranty covers only defects in materials and workmanship provided by VINTAGE KEEPER INC. and does not cover equipment damage or malfunction from misuse, abuse, accident, act of God, or any unauthorized alteration or modification. The product must have been installed and operated precisely as directed in the manual which accompanies each product. Improper return shipping, inadequate packaging or shipping damage is not covered unless the unit is packaged and shipped in accordance with Koolspace replacement procedures. Third party servicing of this product during the warranty period will also void the warranty, as will any evi- dence of tampering or alteration to the serial number and or the original dated bill of sale.
REPLACEMENT AND REPAIR ARE YOUR ONLY REMEDIES
YOUR ONLY REMEDY UNDER THIS WARRANTY IS THE REPLACEMENT OR REPAIR OF YOUR ELIGIBLE PRODUCT AS DESCRIBED ABOVE. NEI- THER THIS WARRANTY NOR ANY OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL EXTEND BEYOND THE ONE-YEAR WARRANTY PERIOD. UNDER NO CIRCUMSTANCES SHALL VINTAGE KEEPER INC. BE LIABLE FOR ANY SPECIAL INCIDENTAL, INDIRECT OR PUNITIVE DAMAGES OR FOR ANY CONSEQUENTIAL DAMAGES, INCLUDING SPOILAGE OF WINE, EVEN IF VINTAGE KEEPER INC. KNOWS OR IS INFORMED THAT SUCH DAMAGES ARE POSSIBLE. IT IS YOUR RESPONSIBILITY TO INSURE YOUR WINE, AND TAKE ALL REASONABLE, NECESSARY PRECAUTIONS TO SAFEGUARD ITS CONDITION. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. NO RESELLER IS AUTHORIZED TO MODIFY THE TERMS OF THIS WARRANTY. ANY ADDITIONAL WARRANTY OFFERED BY A RESELLER IS THE SOLE RESPONSIBILITY OF THAT RESELLER.
SERVICE AFTER YOUR WARRANTY EXPIRES
If your unit requires service after the one-year warranty period expires, you may have it serviced locally by any qualified HVAC technician, or you may purchase a new unit at a special discount under our Extended Warranty Program. Please be ready to provide model, serial number, credit card number and a copy of your original dated bill of sale. In addition, repair service is always available direct from us at flat rates below the prevailing charges for local service. However, using our Extended Warranty Program for units under 5 years old will always be a preferable solution to returning a unit for repair. Go online at www.koolspace.com to request Repair Service or see our Extended Warranty Program.