Conditions and Products Covered under The Toro Total Coverage Guarantee
The Toro Company and its affiliate, Toro Warranty Company, pursuant to an agreement between them, jointly promise to repair any Toro Product, when used for residential purposes*, if defective in materials or workmanship or if it stops functioning due to the failure of a component. The following time periods apply from the date of original purchase:
| Products | Warranty Period |
• | All Products and attachments | • 2 year full warranty |
• | Batteries | • 1 year full warranty |
Limited Warranty for Commercial Use
Toro Products used for commercial, institutional, or rental use are warranted against defects in materials or workmanship for the following time periods from the original date of purchase:
Products | Warranty Period |
All Products and attachments | 45 day limited warranty |
This warranty covers the cost of parts and labor, but you must pay transportation costs. This warranty applies to all Toro Recycler walk power mowers and their attachments.
Conditions and Products Covered Under the Toro Starting Guarantee
The Toro Company and its affiliate, Toro Warranty Company, pursuant to an agreement between them, jointly guarantee that your Toro GTS-2 Engine, when used for residential purposes*, will start on the first or second pull for two years from the date of original purchase, if you provide the routine maintenance it requires, or we will fix it free of charge.
This warranty covers the cost of parts and labor, but you must pay transportation costs. This warranty applies to all Toro Recycler walk power mowers. The Toro Starting Guarantee does not apply when the product is used commercially. Use at more than one location is considered commercial use.
The following applies to both the Toro Total Coverage Guarantee & the Toro Starting Guarantee:
Items and Conditions Not Covered
There is no other express warranty except for special emission system coverage on some products. This express warranty does not cover the following:
•Cost of regular maintenance service or parts, such as filters, fuel, lubricants, oil changes, air filter, blade sharpening/worn blade on mowers, paddles/scrapers/skids on snowthrowers, cable/linkage adjustments, or brake and clutch adjustments
•Any product or part which has been altered or misused and requires replacement or repair due to accidents or lack of proper maintenance
•Repairs necessary due to improper battery care, electrical supply irregularities, failure to use fresh fuel (less than one month old), or failure to properly prepare the unit prior to any period of non-use over one month
•Pickup and delivery charges
•Operational misuse, neglect, or accidents
•Repairs or attempted repairs by anyone other than an Authorized Toro Service Dealer
•Repairs or adjustments to correct starting difficulties due to the following:
-Failure to follow proper maintenance procedures
-Rotary mower blade striking an object; snowthrower auger/paddles striking an object
-Contaminants in the fuel system
-Improper fuel or fuel/oil mixture (consult your Operator’s Manual if in doubt)
-Failure to drain the fuel system prior to any period of non-use over one month
•Special operational conditions where starting may require more than two pulls:
-First time starts after extended period of non-use over one month or seasonal storage
-Cool temperature starts such as those found in early spring and late autumn (applies to rotary mowers only)
-Improper starting procedures
If you are having difficulty starting your unit, please check the Operator’s Manual to ensure that you are using the correct starting procedures. This can save an unnecessary visit to a Service Dealer.
Owner Responsibilities
You must maintain your Toro Product by following the maintenance procedures described in the Operator’s Manual. Such routine maintenance, whether performed by a dealer or by you, is at your expense.
Instructions for Obtaining Warranty Service
If you think that your Toro Product contains a defect in materials or workmanship, or if a normal, able-bodied adult can no longer start your product’s engine in one or two pulls, follow this procedure:
1.Contact any Authorized Toro Service Dealer to arrange service at their dealership. To locate a dealer convenient to you, refer to the Yellow Pages of your telephone directory (look under “Lawn Mowers” or “Snow Removal”) or access our website at www.Toro.com. U.S. Customers may also call the number listed in item #3 to use our 24-hour Toro dealer locator system.
2.Bring the product and your proof of purchase (sales receipt) to the Service Dealer. The dealer will diagnose the problem and determine if it is to be covered under warranty.
3.If for any reason you are dissatisfied with the Service Dealer’s analysis or with the assistance provided, contact us at: Customer Care Department -Consumer, Toro Warranty Company, 8111 Lyndale Avenue South, Bloomington, MN 55420-1196; or call us toll free at 1-866-214-9807 (U.S. customers) or 1-866-214-9808 (Canada customers).
General Conditions
All repairs covered by these warranties must be performed by an Authorized Toro Service Dealer using Toro approved replacement parts.
Neither The Toro Company nor Toro Warranty Company is liable for indirect, incidental, or consequential damages in connection with the use of the Toro Products covered by these warranties, including any cost or expense of providing substitute equipment or service during reasonable periods of malfunction or non-use pending completion of repairs under these warranties.
Some states do not allow exclusions of incidental or consequential damages, so the above exclusions and limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Countries Other than the United States or Canada
Customers who have purchased Toro products exported from the United States or Canada should contact their Toro Distributor (Dealer) to obtain guarantee policies for your country, province, or state. If for any reason you are dissatisfied with your Distributor’s service or have difficulty obtaining guarantee information, contact the Toro importer. If all other remedies fail, you may contact us at Toro Warranty Company.
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* Residential purposes means use of the product on the same lot as your home. Use at more than one location is considered commercial use, and the commercial use warranty would apply.
