Dimension One Spas – @Home Series Owner’s Manual
Troubleshooting Guide
Heating System
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| Symptom | Problem | Corrective Action | ||
| Does not heat | 1. | Temperature setting is too | 1. | Turn up the “set temperature” on the control panel |
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| low |
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| 2. | Dirty filter | 2. | Clean filter. |
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| 3. | Pressure switch | 3. | Call your dealer for service. |
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| Too hot | 1. | Temperature setting is too | 1. | Turn down the “set temperature” on the control panel |
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| high |
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| 2. | High limit tripped | 2. | Call your dealer for service |
| Flashing temperature | Possible temperature sensor | Call your dealer for service | ||
| of 34°F or 134°F | failure |
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| appears on the display |
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| Hot Tub Temperature | Water level | Fill hot tub to about 6 inches (15 cm) below the top of the spa. | ||
| erratic |
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Electrical System
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| Symptom |
| Problem |
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| Will not turn on – in |
| No power |
| Check circuit breaker and/or GFCI. | |
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| any mode |
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| Turns on by itself |
| Normal automatic daily power |
| No action required. | |
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| filtration, or |
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| Light is out |
| Burned out bulb | Replace bulb. | ||
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| Pump shuts down |
| 1. Automatic timer has shut |
| 1. | Push JETS button again to start another cycle. |
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| unexpectedly while in |
| pump off |
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| use |
| 2. Motor | 2. | If pump(s) will not restart when JETS button is pushed, call for service. | |
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| automatic protective |
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| device has shut down |
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| Make sure that the equipment panel vent area is not blocked. Vent |
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| pump(s) |
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| blockage can cause serious damage to your equipment. |
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| 3 flashing lights on |
| Possible sensor errors |
| 1. | Check water level, adjust if needed. |
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| the Topside Control |
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| 2. | Clean filter. | |
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| If problem persists: | |
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| 1. | Turn power off at GFCI breaker, then back on | |
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| If problem persists: Call your dealer for service. | |
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Water System
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| Symptom | Problem | Corrective Action | ||
| Pulsating jets | Water level too low | Fill spa to proper water level. | ||
| No Jet Action, or | 1. | Jet is turned off | 1. | Turn jets on by turning jet face clockwise |
| action is poor | 2. | Selector Valve turned | 2. | Turn the Selector Valve (sometimes called Diverter Valve) to the proper |
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| position |
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| 3. | Dirty Filter | 3. | Clean Filter. |
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| 4. | Air lock | 4. | Loosen pump union to allow air to bleed. |
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