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PROBLEM |
| SOLUTION |
| Forgot password | • Press the STOP ( | ) button (on front panel) for more than 5 seconds with |
| no disc inside. All settings including the password will revert to the factory | |
| settings. |
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| Don’t use this unless absolutely necessary. | |
| • When the factory default settings are restored, all the user data stored in | |
| the BD data will be deleted. | |
| If you experience other problems. | • Go to the contents and find the section of the user manual that contains the | |
| explanations regarding the current problem, and follow the procedure once | |
| again. |
|
| • If the problem still cannot be solved, please contact your nearest Samsung | |
| authorized service centre. | |
| The picture is noisy or distorted | • Make sure that the disc is not dirty or scratched. | |
| • Clean the disc. |
|
| No HDMI output. | • Check the connection between the TV and the HDMI jack of the product. | |
| • Check if your TV supports 576p/480p, 720p, 1080i, 1080p HDMI input | |
| resolution. |
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| Abnormal HDMI output screen. | • If random noise appears on the screen, it means that TV does not support | |
| HDCP | |
PC Share Manager function |
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I can see folders shared through the PC | • Since it shows only files corresponding to the Image, Music, and Movie | |
Share Manager, but I cannot see the files. | categories, files that do not correspond to these categories may not be | |
| displayed. |
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AllShare function |
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| Video is played intermittently. | • Check if the network is stable. | |
| • Check if the network cable is properly connected and if the network is not | |
| overloaded. |
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| • Wireless connection between the server and the product is unstable. | |
| Check the connection. | |
AllShare connection between TV and PC is | • IP address under the same subnetwork should be unique, otherwise IP | |
| unstable. | collision can results in such a phenomenon. | |
| • Check if you have a firewall enabled. | |
| If so, disable the firewall function. | |
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