Troubleshooting
If you have trouble with your device, try these procedures before you contact a service professional.
When you turn on your device, the following messages may appear:
Message | Try this to solve the problem: | |
The SIM card is | Ensure that the SIM or USIM card is installed | |
missing. | correctly. |
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| When using the device for the first time or when | |
| the PIN requirement feature is enabled, you must | |
Enter PIN. | enter the PIN supplied with the SIM or USIM card. | |
To disable the PIN requirement feature, tap Start > | ||
| Settings > Basic Settings tab > Security > SIM | |
| PIN, and then tap | next to Require PIN when |
| phone is used. |
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SIM card | Your SIM or USIM card is blocked, usually as a | |
result of entering your PIN incorrectly several | ||
blocked. | times. You must enter the PUK supplied by your | |
| service provider. |
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