TROUBLESHOOTING
TROUBLESHOOTING
TROUBLESHOOTING
Before requesting service, please check the following.
The unit will not turn on.
• Is the power cord plugged into the outlet? | ¼¼Connect the power plug to the outlet. |
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A function does not work when the button is pressed.
• Is there static electricity in the air? | ¼¼Disconnect the power plug and connect it again. | |
Sound is not produced. |
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• Is the Mute function on? | ¼¼Press the | (Mute) button to cancel the Mute |
• Is the volume set to minimum? | function. |
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| ¼¼Adjust the volume. | |
The remote control does not work.
•Are the batteries drained?
•Is the distance between the remote control and main unit too far?
¼¼Replace with new batteries. ¼¼Move closer to the unit.
The TV SoundConnect (TV pairing) failed.
•Does your TV support TV SoundConnect?
•Is your TV firmware the latest version?
•Does an error occur when connecting?
¼¼TV SoundConnect is supported by some Samsung TVs released from 2012 on. Check your TV to see if it supports TV SoundConnect.
¼¼Update your TV with the latest firmware. ¼¼Contact the Samsung Call Centre.
¼¼Press and hold the p button for 5 seconds to reset the TV SoundConnect connection.
The red LED on the subwoofer blinks and the subwoofer is not producing sound.
• Your subwoofer may not be connected to the | ¼¼Try to connect your subwoofer again. |
main unit of the product. | (See Page17) |
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