troubleshooting
If you are having trouble with your mobile phone, try these troubleshooting procedures before contacting a service professional.
While using your phone, the following messages may appear:
Message | Try this to solve the problem: | |
Please insert | Ensure that a SIM card is installed | |
SIM card | correctly. | |
| When the phone lock feature is | |
Phone lock | enabled, you must enter the | |
| password you set for the phone. | |
| When using the phone for the first | |
| time or when the PIN requirement | |
Enter PIN | is enabled, you must enter the | |
PIN supplied with a SIM card. You | ||
| ||
| can disable this feature by using | |
| the PIN lock menu. | |
a |
|
Message | Try this to solve the problem: |
| One of your SIM cards is blocked, |
| usually as a result of entering your |
Enter PUK | PIN incorrectly several times. You |
| must enter the PUK supplied by |
| your service provider. |
|
|
Your phone displays “Network unavailable” or “Network failure.”
•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again.