Issues | Solutions and Explanations |
No Picture, No Video |
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The TV won’t turn on. | • Make sure the AC power cord is securely plugged in to the wall outlet and the TV. |
| • Make sure the wall outlet is working. |
| • Try pressing the POWER button on the TV to make sure the problem is not the remote. If the TV turns |
| on, refer to “The remote control does not work” below. |
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The TV turns off automatically. | • Ensure the Sleep Timer is set to Off in the Setup menu. (p. 19) |
| • If your PC is connected to the TV, check your PC power settings. |
| • Make sure the AC power cord is plugged in securely to the wall outlet and the TV. |
| • When watching TV from an antenna or cable connection, the TV will turn off after 10 ~ 15 minutes if |
| there is no signal. |
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There is no picture/Video. | • Check cable connections (remove and reconnect all cables connected to the TV and external |
| devices). |
| • Set your external devices’ (Cable/Set top Box, DVD, |
| connections to the TV input. For example, if an external device’s output is HDMI, it should be |
| connected to an HDMI input on the TV. |
| • Make sure your connected devices are powered on. |
| • Be sure to select the TV’s correct source by pressing the SOURCE button on the TV remote. |
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RF(Cable/Antenna) Connection |
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The TV is not receiving all channels. | • Make sure the Antenna cable is connected securely. |
| • Please try Plug & Play (Initial setup) to add available channels to the channel list. Go to MENU - |
| Setup - Plug & Play (Initial setup) and wait for all available channels to be stored. (p. 7) |
| • Verify the Antenna is positioned correctly. |
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The picture is distorted: macroblock error | • Compression of video contents may cause picture distortion, especially with fast moving pictures |
small block, dots, pixelization | such as sports and action movies. |
| • A low signal can cause picture distortion. This is not a TV issue. |
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PC Connection |
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A “Mode Not Supported” message | • Set your PC’s output resolution and frequency so they match the resolutions supported by the TV. (p. |
appears. | 23) |
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“PC” is always shown on the source list, | • This is normal; “PC” is always shown on the source list, regardless of whether a PC is connected. |
even if a PC is not connected. |
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The video is OK but there is no audio. | • If you are using a HDMI connection, check the audio output setting on your PC. |
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Others |
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The picture won’t display in full screen. | • HD channels will have black bars on either side of the screen when displaying upscaled SD (4:3) |
| contents. |
| • Black bars on the top and bottom will appear during movies that have aspect ratios different from |
| your TV. |
| • Adjust the picture size options on your external device or TV to full screen. |
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The remote control does not work. | • Replace the remote control batteries with the poles |
| • Clean the sensor’s transmission window on the remote. |
| • Try pointing the remote directly at the TV from 5~6 feet away. |
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The cable/set top box remote control | • Programme the Cable/Set top box remote control to operate the TV. Refer to the Cable/Set user |
doesn’t turn the TV on or off, or adjust the | manual for the SAMSUNG TV code. |
volume. |
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A “Mode Not Supported” message | • Check the supported resolution of the TV, and adjust the external device’s output resolution |
appears. | accordingly. Refer to the resolution settings on page 23 of this manual. |
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There is a plastic smell from the TV. | • This smell is normal and will dissipate over time. |
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The TV Signal Information is unavailable | • This function is only available with digital channels from an Antenna / RF/Coax connection. (p. 21) |
in the Self Diagnostic Test menu. |
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The TV is tilted to the side. | • Remove the base stand from the TV and reassemble it. |
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The channel menu is greyed out. | • The Channel menu is only available when the TV source is selected. |
(unavailable) |
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herOiontInforma05
English 39