Appendix
AATroubleshooting
Before requesting service, please check the following.
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| Symptom |
| Check | Remedy |
| The unit will not turn on. | •• Is the power cord plugged into the | •• Connect the power cord to the | |
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| outlet? | outlet. |
| Hub and product is not paired. | •• When the Hub is plugged in, do | •• Reset the HUB. (Refer to the HUB's | |
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| the HUB's front indicators show | user manual for details.) |
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| it's operating properly? | Unplug the HUB and plug it in |
| •• Is the LAN cable connected to | again. Check whether the pairing | |
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| the wireless router and the HUB | indicator on the front of the HUB is |
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| properly? | blinking or not. |
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| •• Reset the product (see page 8). |
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| Click here. |
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| Unplug the product and plug it in |
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| again. |
| A function does not work when | •• Is there static electricity in the air? | •• Disconnect the power plug and | |
| the button is pressed. |
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| connect it again. |
| Sound is not produced. | •• Is the volume set to minimum? | •• Connect the product correctly. | |
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| •• Adjust the volume. |
The TV SoundConnect (TV pairing) | •• Does your TV support TV | •• TV SoundConnect is supported by | |
| failed. |
| SoundConnect? | some Samsung TVs released after |
| •• Is your TV firmware the latest | 2012. Check your TV to see if it | |
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| version? | supports TV SoundConnect. |
| • | • Does an error occur when | •• Confirm TV SoundConnect is set to |
| connecting? | On in your TV's menu. | |
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| •• Update your TV with the latest |
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| firmware. |
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| •• Contact the Samsung Call Centre. |
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| •• Touch and hold the MODE button |
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| for more than 5 seconds to reset |
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| TV SoundConnect and connect a |
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| new TV. |
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