2Wire 10 TB LTU license J5374AA Storage Optimizer Service and Support Information, QuickSpecs

QuickSpecs

HP OpenView Storage Area Manager (SAM) 3.1

Service and Support Information

Support Services	HP provides high-quality software services that address all aspects of your software application life cycle needs and align
	with your business goals. With HP as your partner, you have access to standards-based, modular, multi-platform software
	coupled with HP's best-in-class services and support portfolio.
	HP offers premier onsite deployment assistance and development support, in addition to consulting, outsourcing,
	financing, education, extensive online self-help, and mission-critical support options. All of these offerings are focused on
	helping you maximize the return on your investment.
	For more information on HP software support available to address your specific business needs, visit:
	http://support.openview.hp.com/support_options.jsp.
	The first year of Software Support (previously called, "Customer Care Standard" ) is included in the software product price.
	For a small additional fee, customers can extend their telephone coverage hours to 24x7 by purchasing Software Support
	24x7 (previously called, "Customer Care Extended"). Both of these services provide access to eCare, telephone support
	during coverage hours and Software Update Service.. Software Update Service proactively sends all major and minor
	software updates to the customer contact registered with the product. eCare is an online self-service providing users the
	ability to -submit and track progress on service calls, -manage support contracts , -search an extensive knowledge bank ,
	and connect with discussions of interest.

Additional Services

	Customers wanting a more personalized or mission critical offering can also order the following services:
Advantage Services	Proactive support for software management servers. Provides technical account advocate to proactively maintain customers'
	software management server(s). Benefits: Proactively prevents problems and reduces risks of unplanned downtime.
	Minimizes customers' support overhead. Target customer: Enterprise customers whose business is IT-dependent. Require
	proactive support to ensure stability and availability of software management servers.
Premier Services	Personalized service for software management environments. Provides named software engineer to partner with customer to
	manage their environments in the most cost-effective and efficient way. All of CCA benefits, plus: Named contact for
	reactive and proactive support activities. Trusted relationships, personalized knowledge and attention to customer needs.
	Maximizes customers' ROI in HP management software. Reduces risks of IT crisis. Minimizes customers' support and
	operational overhead. Target customer: Enterprise customers with business critical IT (extreme IT dependency). Require
	personalized support relationship to operate, manage, and evolve complex, business critical software environments.

Proactive 24 and Critical Flexible solution that delivers proactive support and integrated problem resolution. Assists customers to identify areas of IT

Servicesenvironment improvement to meet business objectives better. Provides a complete partnership, close communication, and teamwork, which saves time and ensure application availability and reliability

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