If you are scanning slides, place the holder on the scanner. Then place the slides in the holder.
4 Close the scanner cover.
5 Start EPSON Scan and make sure the correct Document Type is selected: either Color Negative Film, B&W Negative Film, or Positive Film (for slides and transparencies).
Tip: Make sure your film is
Select Dust
Removal
Questions?
Here’s where to look for answers:
On-Screen Reference Guide
On-Screen Help for Smart Panel and EPSON Scan
Click the Help button or question mark that appears on the screen when you’re using these programs.
EPSON Technical Support
•World Wide Web http://support.epson.com
•Automated Telephone Services
To use Automated Telephone Services, you must have a touch tone telephone and call (800)
•To Speak to a Customer Service Representative
Dial (562)
Before you call, please have the following information ready:
•Product name (EPSON Perfection 3170 Photo)
•Serial number (located on the back of the scanner)
•Proof of purchase (such as a store receipt) and date of purchase
•Computer configuration
•Description of the problem
Software Technical Support
Software | Telephone* | Fax | Internet and |
|
|
|
|
EPSON Scan | U.S. |
| support.epson.com |
| (562) |
|
|
| Canada |
|
|
| (905) |
|
|
| 6 AM to 6 PM, |
|
|
| Pacific Time, |
|
|
| Monday to Friday |
|
|
|
|
|
|
EPSON Smart | (510) | (510) | www.newsoftinc.com |
Panel |
|
| tech@newsoftinc.com |
|
|
| |
Presto! BizCard |
|
|
|
|
|
|
|
ABBYY | (510) | (510) | www.abbyyusa.com |
FineReader |
|
| support@abbyyusa.com |
Sprint |
|
| |
|
|
| |
|
|
|
|
Adobe Photoshop | Windows |
| www.adobe.com/support |
Elements | (206) |
|
|
| Macintosh |
|
|
| (206) |
|
|
6 AM to 5 PM, Pacific Time, Monday to Friday
* Toll or long distance charges may apply.
Problems?
First, check the ] Start button light on the scanner.
Flashing green | Warming up or scanning. |
|
|
Green | Ready to scan. |
|
|
Flashing red | Make sure the transportation lock is unlocked (see |
| section 3). |
| Try restarting your computer and turning the |
| scanner off and then on again. |
| If the red light is still flashing, contact your dealer or |
| EPSON. |
|
|
Off | Make sure the scanner is connected to your |
| computer and the power switch is turned on. |
|
|
If your problem is listed here, try these suggestions.
The New Hardware Wizard | Click Cancel and follow the steps in “Install the |
appears on your screen. | Software” on the other side of this sheet. |
| Disconnect the scanner before installing the |
| software. |
|
|
You see a message about | Click the x in the corner of the message to close it. |
a | Your scanner will work correctly, although not at |
in Windows XP. | maximum speed. |
|
|
You see an error message | Make sure the scanner is connected to your |
when you try to scan, or | computer, plugged into a power source, and the |
the scanner doesn’t scan. | power switch is turned on. |
| Make sure the transportation lock is unlocked (see |
| section 3). |
| Uninstall the following programs: ABBYY |
| FineReader, EPSON Photo Print, EPSON Scan, |
| EPSON Smart Panel, and ScanToWeb. In the |
| Windows Control Panel, use the Add/Remove |
| Programs utility to uninstall software. Then follow |
| the instructions on the other side of this sheet to |
| reinstall your scanner software. |
|
|
You can’t scan negatives | Make sure the film adapter cable is connected to |
or slides. | the scanner (see section 3) and the reflective |
| document mat is removed. |
| Try using the Home or Professional Mode. Make |
| sure the Document Type or Film Type matches |
| what you’re scanning: either Color Negative Film, |
| B&W Negative Film, or Positive Film (for slides and |
| transparencies). |
| Also, make sure the scanner glass is clean and the |
| film holder is positioned correctly. |
EPSON is a registered trademark and EPSON Smart Panel is a trademark of SEIKO EPSON CORPORATION. EPSON Perfection is a registered trademark and SoundAdvice is a service mark of Epson America, Inc.
General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. EPSON disclaims any and all rights in those marks.
Printed on recycled paper |
|
Copyright © 2003 by Epson America, Inc. 5/03 |
Printed in USA