MANAGING THE MODULE
When the Module is installed, you can configure it through your Switch to add extra functionality. Refer to the documentation that accompanies your Switch 4400 for more information.
MODULE PORT RESTRICTIONS
When using the Module port, note the following:
The Module only operates at 1000 Mbps.
The Module only operates when connected to another
T
The Module only operates in full duplex mode.
The Module is not
TThe Module is not
The Module only operates with multimode fiber optic cable.
PROBLEM SOLVING
If you suspect a problem, carry out these steps before contacting your supplier:
Ensure that the Module is correctly installed in the Switch.
Ensure that the Switch in which the Module is fitted is
T
Ensure that the device at the far end of the link is
Check that all connectors on the fiber optic segment are correctly engaged.
Clean the terminators by wiping them gently with a clean tissue or cotton bud moistened with a little ethanol. Dirty fiber terminators on the fiber optic segment impair the quality of the light transmitted through the cable.
For information about technical support, refer to the documentation supplied with your Switch.
TECHNICAL SUPPORT
he following options are available for technical support:
In the first instance contact your Network Supplier
TCheck the 3Com knowledgebase at http://knowledgebase.3com.com
Browse the 3Com web site on http://www.3com.com
Please have your product model name, part number, hardware revision number and serial number along with all relevant details of the problem to hand before calling your Network Supplier or 3Com on the numbers below.
Country | Telephone Number | Country | Telephone Number | Country | Telephone Number | |
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Asia, Pacific Rim |
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| Latin America |
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Australia | 1 800 678 515 | P.R. of China | 10800 61 00137 or | Brazil | 0800 13 3266 | |
Hong Kong | 800 933 486 |
| 021 6350 1590 or | Mexico | 01 800 849CARE | |
India | +61 | 2 9937 5085 or |
| 00800 0638 3266 | Puerto Rico | 800 666 5065 |
| 000800 6501111 | Singapore | 800 6161 463 | Central and South America | AT&T +800 998 2112 | |
Indonesia | 001 800 61 009 | S. Korea: | 00798 611 2230 or |
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Japan | 03 5783 1270 |
| 02 3455 6455 |
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Malaysia | 1800 801 777 | Taiwan, R.O.C. | 00798 611 2230 |
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New Zealand | 0800 446 398 | Thailand | 0080 611 261 |
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Pakistan | +61 | 2 9937 5083 |
| 001 800 611 2000 |
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Philippines | 1235 61 266 2602 |
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Europe, Middle East |
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and Africa |
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From anywhere in these | +44 | (0)1442 435529 phone |
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regions, call: | +44 | (0)1442 436722 fax |
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Europe and South Africa From the following countries, you may use the following
Austria | 0800 297468 | Ireland | 1800 553117 | Portugal | 0800 831416 |
Belgium | 0800 71429 | Israel | 1800 9453794 | South Africa | 0800 995014 |
Denmark | 800 17309 | Italy | 800 8 79489 | Spain | 900 983125 |
Finland | 0800 113153 | Luxembourg | 0800 3625 | Sweden | 020 795482 |
France | 0800 917959 | Netherlands | 0800 0227788 | Switzerland | 0800 55 3072 |
Germany | 0800 1821502 | Norway | 800 11376 | U.K. | 0800 966197 |
Hungary | 06800 12813 | Poland | 00800 3111206 |
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North America | 1 800 NET 3Com (1 800 638 3266) |
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| Enterprise Customers: 1 800 876 3266 |
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