3Com 3CRWE154A72, 3CRSHPW796, 3CRWE154G72 manual Obtaining Support for your, Product

A	Obtaining Support for your
	Product

Register Your	To take advantage of warranty and other service benefits, you must first register your
Product to Gain	product at http://eSupport.3com.com/. 3Com eSupport services are based on
Service Benefits	accounts that you create or have authorization to access. First time users must apply
	for a user name and password that provides access to a number of eSupport features
	including Product Registration, Repair Services, and Service Request.
Purchase	To enhance response times or extend warranty benefits, contact 3Com or your
Value-Added	authorized 3Com reseller. Value-added services can include 24x7 telephone technical
Services	support, software upgrades, onsite assistance or advance hardware replacement.
	Experienced engineers are available to manage your installation with minimal
	disruption to your network. Expert assessment and implementation services are
	offered to fill resource gaps and ensure the success of your networking projects. More
	information on 3Com Extended Warranty and Professional Services is available at
	http://www.3com.com/
	Contact your authorized 3Com reseller or 3Com for additional product and support
	information.

Troubleshoot Online

You will find support tools posted on the 3Com web site at http://www.3com.com/

■3Com Knowledgebase helps you troubleshoot 3Com products. This query-based interactive tool is located at http://knowledgebase.3com.com and contains thousands of technical solutions written by 3Com support engineers.

■Connection Assistant helps you install, configure and troubleshoot 3Com desktop and server NICs, wireless cards and Bluetooth devices. This diagnostic software is located at:

http://www.3com.com/prodforms/software/connection_assistant/ca_thank you.html

Access Software Software Updates are the bug fix / maintenance releases for the version of software

Downloads initially purchased with the product. In order to access these Software Updates you

must first register your product on the 3Com web site at http://eSupport.3com.com/.

First time users will need to apply for a user name and password. A link to software downloads can be found at http://eSupport.3com.com/, or under the Product Support heading at http://www.3com.com/

Software Upgrades are the software releases that follow the software version included with your original product. In order to access upgrades and related documentation you must first purchase a service contract from 3Com or your reseller.