Troubleshooting
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Requesting service

International Traveler’s Warranty (ITW)

Your computer is backed by an International Traveler’s Warranty (ITW)
that gives you security and peace of mind when traveling. Our
worldwide network of service centers are there to give you a helping
hand.
An ITW passport comes with your computer. This passport contains all
you need to know about the ITW program. A list of available,
authorized service centers is in this handy booklet. Read this passport
thoroughly.
Always have your ITW passport on hand, especially when you travel to
receive the benefits from our support centers. Place your proof-of-
purchase in the flap located inside the front cover of the ITW passport.
If the country you are traveling in does not have an Acer-authorized
ITW service site, you can still get in contact with our offices worldwide.
Please consult www.acersupport.com.

Before you call

Please have the following information available when you call Acer for
online service, and please be at your computer when you call. With
your support, we can reduce the amount of time a call takes and help
solve your problems efficiently.
If there are error messages or beeps reported by your computer, write
them down as they appear on the screen (or the number and sequence
in the case of beeps).
You are required to provide the following information:
Name:________________________________________
Address:______________________________________
______________________________________________
Telephone number:____________________________
Machine and model type:_______________________
Serial number:_________________________________
Date of purchase:______________________________