TECHNICAL SUPPORT (FAQ)
Problem & Question | Possible Solution |
Power LED is not on | *Check if the Power Switch is in the ON |
| position |
| *Power Cord should be connected |
No Plug & Play | *Check if the PC system is Plug & Play |
| compatible |
| *Check if the Video Card is Plug & Play |
| compatible |
| *Check if the |
| Cable is bent |
Picture is fuzzy | *Adjust the Contrast and Brightness |
| Controls. |
Picture bounces or a wave | *Move electrical devices that may cause |
pattern is present in the picture | electrical interference. |
The power LED is ON (light | *Computer Power Switch should be in |
blue) but there’s no video or no | the ON position. |
picture. | *Computer Video Card should be snugly |
| seated in its slot |
| *Make sure monitor’s video cable is |
| properly connected to the computer. |
| *Inspect monitor’s video cable and make |
| sure none of the pins are bent. |
| *Make sure computer is operational by |
| hitting the CAPS LOCK key on the |
| keyboard while observing the CAPS |
| LOCK LED. The LED should either |
| turn ON or OFF after hitting the CAPS |
| LOCK key. |
Missing one of the primary | *Inspect the monitor’s video cable and |
colors (RED, GREEN, or | make sure that none of the pins are |
BLUE) | bent. |
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