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Frequently asked questions
The following questions are possible situations that may arise during the use of your computer and
each is followed by easy answers and solutions to the situation.
Q: I pressed the power switch but the system did not boot up.
A: Check the LED located above the power switch.
If the LED is not lit, no power is being applied to the system. Do any of the following:
• Check if the voltage selector switch located on the rear panel of the computer is set to the
correct voltage.
• Check if you plugged the power cable properly into an electrical outlet.
• If you are using a power strip or AVR, make sure that it is plugged in and turned on.
If the LED is lit, check the following:
• Is a non boot able (non system) diskette in the floppy drive? If yes, remove or replace it with
a system diskette and press Ctrl + Alt + Del to restart your computer.
• The operating system files may be damaged or missing. Insert the start-up disk you created
during Windows setup into the floppy drive and press Ctrl + Alt + Del to restart your
computer. This will automatically diagnose your system and make necessary fixes. However,
if the diagnostic utility still reports a problem, then you may have to perform the recovery
process to restore your system to its original default factory settings.
Note: For more information about recovering your system, refers to the RCD
instruction sheet.
Q: Nothing appears on the screen.
A: Your computer’s power management function automatically blanks the screen to save power.
Just press any key to turn the display back on.
If pressing a key does not work, you can restart your computer. If restarting your computer does
not work, contact your dealer or the technical support center for assistance.
Q: The printer does not work.
A: Do the following:
• Make sure that the printer is connected to a power outlet and that it is turned on.
• Make sure that the printer cable is connected securely to the system’s parallel port and the
corresponding port on the printer.
• For additional information concerning the printer, refer to the printer’s documentation.
Q: No sound comes out from the computer.
A: Check the following:
• The volume may be muted. Look for the Volume icon on the taskbar. If it is crossed-out,
click on the icon and deselect the Mute option. You can also press the volume control/mute
knob on your USB keyboard to toggle from mute to sound on.
• If headphones, earphones, or external speakers are connected to the line-out jack of your
computer, the internal or built-in speakers are automatically turned off.