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Actiontec DSL Modem User Manual
t Ensure the Subnet Mask address is set to 255.255.255.0 by clicking Status in
the strip of icons at the top of any Modem GUI screen.
t Verify the Modem’s settings are the same as the computer by clicking Status in
the strip of icons at the top of any Modem GUI screen.
t If running Windows 2000 or XP, check the computer’s TCP/IP settings.
Select Start, Run, enter
CMD
in the “Open” text box, then press OK. A “DOS” window appears, with a blink-
ing cursor (prompt). Enter
ipconfig
at the cursor, then press Enter on the keyboard.
The IP address of the Ethernet adapter should appear in the DOS window.
Ensure the IP address in the 192.168.0.x network (with “x” defining a range
from 2 though 255).
If the Ethernet adapter is showing an incorrect IP address, enter
ipconfig /release
at the cursor, then press Enter on the keyboard, which sets all values back to
0 (zero). Next, enter
ipconfig /renew
at the cursor, then press Enter on the keyboard (this process may take a few
seconds). The renewed IP address should be on the 192.168.0.x network.
If an error occurs, or the IP address renews with an address outside the
192.168.0.x network, contact the ISP immediately
t Ensure the browser is set to “Never dial a connection” and there are no pre-
vious LAN settings.
To check this, go to Start, Settings, Control Panel. In the Control Panel,
double-click Internet Options. When the “Internet Properties” window
appears, ensure that the “Never dial a connection” option is activated, then
click LAN Settings. When the “Local Area Network (LAN) Settings” window
appears, ensure that no settings are activated. If there are settings activated,
deactivate them.
t Shutdown and restart the computer. After the computer restarts, unplug the
power cord from the Modem and plug it back in. When the lights glow solid
green, try accessing the Internet.