Addlogix 2100 5 Troubleshooting

Addlogix Wireless PC2TV InternetVue 2100 Version 0.2

5 Troubleshooting

Be sure your PC is on and it’s in not standby or hibernate mode. In addition, make sure the PC’s

wireless network interface is enabled and it supports either 802.11g or 802.11b specification.

Installation Questions and Issu e s

Do I have to reboot after installing the Wireless PC2TV InternetVue 2100 application?

 After the application is installed, the application checks if the driver installation requires a

reboot or not. This determination is made by the Windows operating system. The Wireless

PC2TV InternetVue 2100 application simply looks for the Windows' indication. If required,

the installation prompts you to reboot your computer. If it’s not required, the application

launches automatically.

I can’t complete the installation of the PC2TV InternetVue 2100.

 There are instances where the wireless install of software/drivers may not be allowed in your

network. For example, a laptop may be configured so that third-party software cannot be

installed (this is generally the case in corporate environments). In this case, the MIS staff

may provide access to the software over a network drive or provide you with an installation

CD. The auto-install feature described in the next field allows you to download and install

the application from the Wireless PC2TV InternetVue 2100.

Will the Wireless PC2TV InternetVue 2100 work behind a firewall?

 Windows Firewall must be configured to allow the Wireless PC2TV InternetVue 2100 to

access the Internet. If third-party firewalls are installed (such as Zone Alarm), they can

restrict access to the Wireless PC2TV InternetVue 2100. Either completely disable the

firewall or configure it to allow FTP and HTTP traffic through to the device. Also make sure

it allows complete network access to/from the Wireless PC2TV InternetVue 2100

application.

Connection Questions and Issu es

My display monitor does not show splash screen

 Make sure the wireless video adapter is firmly connected to the display monitor.

 Please check the power adapter is connected.

If your connection to the InternetVue 2100 is intermittent

 Make sure the wireless video adapter is not placed nearby a wireless network router.

 Try changing the wireless video display adapter’s channel in network settings.

1. Click Settings on the main wireless video application window.

2. In the Settings window, click Network Settings and use the drop down menu to select a

different channel.

 Be sure your wireless video adapter is located at a reasonable distance between the PC.

Please refer to 802.11b/g standards for more information.