Agilent Technologies 11899A Returning the Instrument for Service

Returning the Instrument for Service

Returning the Instrument for Service

The instructions in this section show you how to properly return the instru-

ment for repair or calibration. Always call the Agilent Technologies Ins trument

Support Center first to initiate service before returning your instrument to a

service office. This ensures that the repair (or calibration) can be properly

tracked and that your instrument will be returned to you as quickly as possi-

ble. Call this number regardless of where you are located. Refer to “Agilent

Technologies Service Offices” on page 15 for a list of service offices.

Agilent Technologies Instrument Support Center . . . . . . . . . . . (800) 403-0801

If the instrument is still under warranty or is covered by an Agilent Technolo-

gies maintenance contract, it will be repa ired under the terms of the warranty

or contract (the warranty is at the front of this manual). If the instrument is

no longer under warranty or is not covered by an Agilent Technologies mainte-

nance plan, Agilent Technologies will notify you of the cost of the repair after

examining the unit.

When an instrument is returned to a Agilent Technologies service office for

servicing, it must be adequately packaged and have a complete description of

the failure symptoms attached. When describing the failure, please be as spe-

cific as possible about the nature of the problem. Include copies of additional

failure information (such as the instrument failure settings, data related to

instrument failure, and error messages) along with the instrument being

returned.

1Write a complete description of the failure and attach it to the instrument.

Include any specific performance details related to the pro blem. The following