If the defect is confirmed, your phone or part thereof will be either replaced or repaired, as appropriate. Repaired phone and accessories are entitled to a one (1) month warranty for the same defect. Repair or replacement may be carried out using reconditioned components offering equivalent functionality.
This warranty covers the cost of parts and labor but excludes any other costs.
This warranty shall not apply to defects to your phone and/or accessory due to (without any limitation):
1)
2)Connection to any equipment not supplied or not recommended by TCT Mobile Limited,
3)Modification or repair performed by individuals not authorised by TCT Mobile Limited or its affiliates or your vendor,
4)Modification, adjustment or alteration of software or hardware performed by individuals not authorized by TCT Mobile Limited,
5)Inclement weather, lightning, fire, humidity, infiltration of liquids or foods, chemical products, download of files, crash, high voltage,
corrosion, oxidation…
Your phone will not be repaired in case labels or serial numbers (IMEI) have been removed or altered.
There are no express warranties, whether written, oral or implied, other than this printed limited warranty or the mandatory warranty provided by your country or jurisdiction.
In no event shall TCT Mobile Limited or any of its affiliates be liable for indirect, incidental or consequential damages of any nature whatsoever, including but not limited commercial or financial loss or damage, loss of data or loss of image to the full extent those damages can be disclaimed by law.
Some countries/states do not allow the exclusion or limitation of indirect, incidental or consequential damages, or limitation of the duration of implied warranties, so the preceding limitations or exclusions may not apply to you.
Troubleshooting...................
Before contacting the service centre, you are advised to follow the instructions below:
•You are advised to fully charge ( 
) the battery for optimal operation.
•Avoid storing large amounts of data in your phone as this may affect its performance.
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IP4712_6012X_QG_Eng_GB_21_130926.indd
•Use Factory data reset and Mobile Upgrade tool to perform phone formatting or software upgrading (to reset factory data, hold down the Power key and the Volume up key at the same time under power off mode). ALL User phone data: contacts, photos, messages and files, downloaded applications will be lost permanently. It is strongly advised to fully backup the phone data and profile via ONE TOUCH Center before doing formatting and upgrading.
and carry out the following checks:
My phone is frozen or cannot be switched on
•Check the battery power level, charge for at least 20 minutes.
•Press and hold Power key for more than 7 seconds to try to restart.
•If it still does not work, please reset the phone using the Power key and the Volume up key.
•If it still does not work, please use Factory data reset to reset the phone or FOTA/Mobile Upgrade to upgrade software.
My phone has not responded for several minutes
•Restart your phone by pressing and holding the Power key.
•If it still does not work, please use Factory data reset to reset the phone or FOTA/Mobile Upgrade to upgrade software.
My phone turns off by itself
•Check that your screen is locked when you are not using your phone, and make sure the Power key is not
•Check the battery charge level.
•If it still does not work, please use Factory data reset to reset the phone or FOTA/Mobile Upgrade to upgrade software.
My phone cannot charge properly
•Make sure you are using an ALCATEL ONE TOUCH charger from the box.
•Make sure that your battery is not completely discharged; if the battery power is empty for a long time, it may take around 20 minutes to display the battery charger indicator on the screen.
•Make sure charging is carried out under normal conditions (0°C to +40°C).
•When abroad, check that the voltage input is compatible.
My phone cannot connect to a network or "No service" is displayed
•Try connecting in another location.
•Verify the network coverage with your operator.
•Check with your operator that your SIM card is valid.
•Try selecting the available network(s) manually
•Try connecting at a later time if the network is overloaded.
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