Alcatel ONE TOUCH 565 manual My callers are unable to leave messages on my voicemail

IP3079_565_UM_Eng_GB_18_110517:600_UM_GB_15-01-09 2011-5-17 13:49 Page 73

Unable to receive incoming calls

•Make sure your mobile phone is switched on and connected to a network (check for overloaded or unavailable network)

•Check your subscription status with your operator (credit, SIM card valid, etc.)

•Make sure you have not forwarded incoming calls (see page 27)

•Make sure that you have not barred certain calls

The caller’s name does not appear when a call is received

•Check that you have subscribed to this service with your operator

•Your caller has concealed his/her number

The sound quality of the calls is not optimal

•You can adjust the volume during a call by means of the key

•Check the radio reception icon level

I am unable to use the features described in the manual

•Check with your operator to make sure that your subscription includes this service

•Make sure this feature does not require an Alcatel accessory

When I select a number from my directory, the number is not dialled

•Make sure that you have correctly recorded the number in your file

•Make sure that you have selected the country prefix when calling a foreign country

I am unable to add a contact in my directory

•Make sure that your SIM card directory is not full; delete some files or save the files in the product directory (i.e. your professional or personal directories)

My callers are unable to leave messages on my voicemail

• Contact your network operator to check service availability

I cannot access my voicemail

•Make sure your operator’s voicemail number is correctly entered in "My Numbers"

•Try later if the network is busy

I am unable to send and receive MMS

•Check your phone memory available as it might be full

•Contact your network operator to check service availability and check MMS parameters (see page 37)

•Verify the server centre number or your MMS profile with your operator

•The server centre may be saturated; try again later

The icon is displayed on my standby screen

•You have saved too many short messages on your SIM card; delete some of them or archive them in the product memory

"No service" is displayed

•You are outside of the network coverage area

I have already entered 3 incorrect PIN codes

•Contact your network operator to obtain the PUK code (Personal Unblocking Key)

I am unable to download new files

•Check for free space

•Delete some files

•Check your subscription status with your operator

The phone can’t be detected by others via Bluetooth

•Make sure that Bluetooth is turned on and your mobile phone is visible to other users (see page 44)

My mobile phone is frozen, can’t power on

•Make sure your battery is not completely used up or damaged

•Remove your battery, remove your SIM card then reinstall them to power on again, if still does not work

•Hold down # key and press Power on/off key for a while to reset the phone

ALL User phone data: contacts, photos, messages and files, downloaded applications like Java games will be lost permanently.

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