My phone cannot connect to the Internet

•Check that the IMEI number (press *#06#) is the same as the one printed on your warranty card or box.

•Make sure that the internet access service of your SIM card is available.

•Check your phone's Internet connecting settings.

•Make sure you are in a place with network coverage.

•Try connecting at a later time or another location.

Invalid SIM card

•Make sure the SIM card has been correctly inserted (see “Inserting or removing the SIM card”).

•Make sure the chip on your SIM card is not damaged or scratched.

•Make sure the service of your SIM card is available.

Unable to make outgoing calls

•Make sure you have dialed a valid number and have touched .

•For international calls, check the country and area codes.

•Make sure your phone is connected to a network, and the network is not overloaded or unavailable.

•Check your subscription status with your operator (credit, SIM card valid, etc.).

•Make sure you have not barred outgoing calls.

•Make sure that your phone is not in flight mode.

Unable to receive incoming calls

•Make sure your phone is switched on and connected to a network (check for overloaded or unavailable network).

•Check your subscription status with your operator (credit, SIM card valid, etc.).

•Make sure you have not forwarded incoming calls.

•Make sure that you have not barred certain calls.

•Make sure that your phone is not in flight mode.

The caller’s name/number does not appear when a call is received

•Check that you have subscribed to this service with your operator.

•Your caller has concealed his/her name or number.

I cannot find my contacts

•Make sure your SIM card is not broken.

•Make sure your SIM card is inserted properly.

•Import all contacts stored in SIM card to phone.

The sound quality of the calls is poor

•You can adjust the volume during a call by pressing the Volume Up/Down key.

•Check the network strength .

•Make sure that the receiver, connector or speaker on your phone is clean.

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IP4346_992D_Eng_GB_QG_10_121127.indd 38-39

I am unable to use the features described in the manual

•Check with your operator to make sure that your subscription includes this service.

•Make sure this feature does not require an ALCATEL ONE TOUCH accessory.

When I select a number from my contacts, the number cannot be dialed

•Make sure that you have correctly recorded the number in your file.

•Make sure that you have selected the country prefix when calling a foreign country.

I am unable to add a contact in my contacts

•Make sure that your SIM card contacts are not full; delete some files or save the files in the phone contacts (i.e. your professional or personal directories).

My callers are unable to leave messages on my voicemail

•Contact your network operator to check service availability.

I cannot access my voicemail

•Make sure your operator’s voicemail number is correctly entered in "Voicemail number".

•Try later if the network is busy.

I am unable to send and receive MMS

•Check your phone memory availability as it might be full.

•Contact your network operator to check service availability and check MMS parameters.

•Verify the server centre number or your MMS profile with your operator.

•The server centre may be swamped, try again later.

SIM card PIN locked

•Contact your network operator to obtain the PUK code (Personal Unblocking Key).

I am unable to connect my phone to my computer

•Install ALCATEL ONE TOUCH Android Manager.

•Check that your USB driver is installed properly.

•Open the Notification panel to check if the Android Manager Agent has activated.

•Check that you have marked the checkbox of USB debugging in

Settings\Development\USB debugging

•Check that your computer meets the requirements for ALCATEL ONE TOUCH Android Manager Installation.

•Make sure that you’re using the right cable from the box.

I am unable to download new files

•Make sure there is sufficient phone memory for your download.

•Select the microSD card as the location to store downloaded files.

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Alcatel ONE TOUCH 992D manual My phone cannot connect to the Internet, Invalid SIM card, Unable to make outgoing calls
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ONE TOUCH 992D specifications

The Alcatel ONE TOUCH 992D is a smartphone that offers a robust combination of features and technology, catering to users who seek a reliable and efficient mobile device. Launched as part of the ONE TOUCH series, it aims to provide a seamless user experience with its practical design and smartphone capabilities.

One of the most notable features of the 992D is its large 4.0-inch capacitive touchscreen display. This screen provides vibrant colors and adequate brightness, making it convenient for multimedia consumption and day-to-day tasks. The 800 x 480 pixel resolution offers a decent visual experience for both casual and productivity-related activities.

Powered by a dual-core processor, the ONE TOUCH 992D ensures smooth performance for multitasking and running various applications. The device operates on the Android operating system, which allows users to access a vast ecosystem of applications available on the Google Play Store. This flexibility enhances productivity, entertainment, and communication.

In terms of connectivity, the Alcatel ONE TOUCH 992D is equipped with essential features such as 3G support, Wi-Fi, Bluetooth, and GPS. These connectivity options allow users to stay connected and navigate easily, ensuring they can access information and services on the go. The inclusion of dual-SIM capability further enhances its versatility, making it an excellent choice for users who need to manage multiple phone numbers.

Photography enthusiasts will appreciate the 5-megapixel rear camera, which captures decent quality images with autofocus functionality. Although the secondary front camera is modest at 0.3 megapixels, it suffices for video calls and selfies. This combination provides a well-rounded photography experience for casual users.

The battery life of the ONE TOUCH 992D is backed by a removable 1700 mAh battery, allowing users to enjoy extended usage without frequent recharges. This feature is particularly beneficial for those who rely on their smartphones throughout the day.

Overall, the Alcatel ONE TOUCH 992D combines essential smartphone features, user-friendly technology, and a practical design. Its solid performance, versatile connectivity, and decent camera capabilities make it a suitable choice for anyone in search of a budget-friendly smartphone that delivers on the essentials without overwhelming users with complexity.
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