Alcatel ONE TOUCH 997/997D/998 manual Troubleshooting, My phone is frozen or cannot switch on

If the defect is confirmed, your phone or part thereof will be either replaced or repaired, as appropriate. Repaired phone and accessories are entitled to a one (1) month warranty for the same defect. Repair or replacement may be carried out using reconditioned components offering equivalent functionality.

This warranty covers the cost of parts and labor but excludes any other costs.

This warranty shall not apply to defects to your phone and/or accessory due to (without any limitation):

1)Non-compliance with the instructions for use or installation, or with technical and safety standards applicable in the geographical area where your phone is used,

2)Connection to any equipment not supplied or not recommended by TCT Mobile Limited,

3)Modification or repair performed by individuals not authorised by TCT Mobile Limited or its affiliates or your vendor,

4)Inclement weather, lightning, fire, humidity, infiltration of liquids or

foods, chemical products, download of files, crash, high voltage, corrosion, oxidation…

Your phone will not be repaired in case labels or serial numbers (IMEI) have been removed or altered.

There are no express warranties, whether written, oral or implied, other than this printed limited warranty or the mandatory warranty provided by your country or jurisdiction.

In no event shall TCT Mobile Limited or any of its affiliates be liable for indirect, incidental or consequential damages of any nature whatsoever, including but not limited commercial or financial loss or damage, loss of data or loss of image to the full extent those damages can be disclaimed by law.

Some countries/states do not allow the exclusion or limitation of indirect, incidental or consequential damages, or limitation of the duration of implied warranties, so the preceding limitations or exclusions may not apply to you.

Troubleshooting...................

Before contacting the service centre, you are advised to follow the instructions below:

•You are advised to fully charge ( ) the battery for optimal operation.

•Avoid storing large amounts of data in your phone as this may affect its performance.

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•Use Factory date reset and the upgrade tool to perform phone formatting or software upgrading (to reset factory data, hold down the power key and the Volume up key at the same time). ALL User phone data: contacts, photos, messages and files, downloaded applications will be lost permanently. It is strongly advised to fully backup the phone data and profile via Android Manager before doing formatting and upgrading.

and carry out the following checks:

My phone is frozen or cannot switch on

•Check the battery contacts, remove and reinstall your battery, then turn your phone on.

•Check the battery power level, charge for at least 20 minutes.

•If it still does not work, please reset the phone using the power key and the Volume up key.

My phone has not responded for several minutes

•Restart your phone by pressing and holding the Power key.

•Remove and re-install the battery, then restart the phone.

My phone turns off by itself

•Check that your screen is locked when you are not using your phone, and make sure the Power key is not mis-contacted due to unlocked screen.

•Check the battery charge level.

My phone cannot charge properly

•Make sure you are using an ALCATEL ONE TOUCH battery and the charger from the box.

•Make sure your battery is inserted properly and clean the battery contact if it’s dirty. It must be inserted before plugging in the charger.

•Make sure that your battery is not completely discharged; if the battery power is empty for a long time, it may take around 20 minutes to display the battery charger indicator on the screen.

•Make sure charging is carried out under normal conditions (0°C to +40°C).

•When abroad, check that the voltage input is compatible.

My phone cannot connect to a network or “No service” is displayed

•Try connecting in another location.

•Verify the network coverage with your operator.

•Check with your operator that your SIM card is valid.

•Try selecting the available network(s) manually

•Try connecting at a later time if the network is overloaded.

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