Safety and use ......................
We recommend that you read this chapter carefully before using your phone. The manufacturer disclaims any liability for damage, which may result as a consequence of improper use or use contrary to the instructions contained herein.
•TRAFFIC SAFETY:
Given that studies show that using a mobile phone while driving a vehicle constitutes a real risk, even when the
When driving, do not use your phone and headphone to listen to music or to the radio. Using a headphone can be dangerous and forbidden in some areas.
When switched on, your phone emits electromagnetic waves that can interfere with the vehicle’s electronic systems such as ABS
-do not place your phone on top of the dashboard or within an airbag deployment area,
-check with your car dealer or the car manufacturer to make sure that the dashboard is adequately shielded from mobile phone RF energy.
•CONDITIONS OF USE:
You are advised to switch off the telephone from time to time to optimise its performance.
Switch the phone off before boarding an aircraft.
Switch the phone off when you are in health care facilities, except in designated areas.As with many other types of equipment now in regular use, mobile telephones can interfere with other electrical or electronic devices, or equipment using radio frequency.
Switch the phone off when you are near gas or flammable liquids. Strictly obey all signs and instructions posted in a fuel depot, petrol station, or chemical plant, or in any potentially explosive atmosphere.
When the phone is switched on, it should be kept at least 15 cm from any medical device such as a pacemaker, a hearing aid or insulin pump, etc. In particular when using the phone, you should hold it against the ear on the opposite side to the device, if any.
To avoid hearing impairment, pick up the call before holding your phone to your ear. Also move the handset away from your ear while using the
Do not let children use the phone and/or play with the telephone and accessories without supervision.
When replacing the cover please note that your phone may contain substances that could create an allergic reaction.
Always handle your phone with care and keep it in a clean and
Do not allow your phone to be exposed to adverse weather or environmental conditions (moisture, humidity, rain, infiltration of liquids, dust, sea air, etc). The manufacturer’s recommended operating temperature range is
Over 55°C the legibility of the phone’s display may be impaired, though this is temporary and not serious.
Emergency call numbers may not be reachable on all cellular networks. You should never rely only on your phone for emergency calls.
Do not open, dismantle or attempt to repair your mobile phone yourself. Do not drop, throw or bend your mobile phone.
Do not paint it.
Use only batteries, battery chargers, and accessories which are recommended by TCT Mobile Limited and its affiliates and are compatible with your phone model). TCT Mobile Limited and its affiliates disclaim any liability for damage caused by the use of other chargers or batteries.
Remember to make
Some people may suffer epileptic seizures or blackouts when exposed to flashing lights, or when playing video games.These seizures or blackouts may occur even if a person never had a previous seizure or blackout. If you have experienced seizures or blackouts, or if you have a family history of such occurrences, please consult your doctor before playing video games on your phone or enabling a
Parents should monitor their children’s use of video games or other features that incorporate flashing lights on the phones. All persons should discontinue use and consult a doctor if any of the following symptoms occur: convulsion, eye or muscle twitching, loss of awareness, involuntary movements, or disorientation. To limit the likelihood of such symptoms, please take the following safety precautions:
-Do not play or use a
-Take a minimum of a
-Play in a room in which all lights are on.
-Play at the farthest distance possible from the screen.
-If your hands, wrists, or arms become tired or sore while playing, stop and rest for several hours before playing again.
-If you continue to have sore hands, wrists, or arms during or after playing, stop the game and see a doctor.
When you play games on your phone, you may experience occasional discomfort in your hands, arms, shoulders, neck, or other parts of your body. Follow the instructions to avoid problems such as tendinitis, carpal tunnel syndrome, or other musculoskeletal disorders.
Prolonged exposure to music at full volume on the music player may damage the listener's hearing. Set your phone volume safely. Use only headphones recommended by TCT Mobile Limited and its affiliates.
•PRIVACY:
Please note that you must respect the laws and regulations in force in your jurisdiction or other jurisdiction(s) where you will use your mobile phone regarding taking photographs and recording sounds with your mobile telephone. Pursuant to such laws and regulations, it may be strictly forbidden to take photographs and/or to record the voices of other people or any of their personal attributes, and duplicate or distribute them, as this may be considered to be an invasion of privacy. It is the user's sole responsibility to ensure that prior authorisation be obtained, if necessary, in order to record private or confidential conversations or take a photograph of another person; the manufacturer, the seller or vendor of your mobile phone (including the operator) disclaim any liability which may result from the improper use of the mobile phone.
•BATTERY:
Before removing the battery from your phone, please make sure that the phone is switched off.
Observe the following precautions for battery use:
-Do not attempt to open the battery (due to the risk of toxic fumes and burns).
-Do not puncture, disassemble or cause a
-Do not burn or dispose of a used battery in household rubbish or store it at temperatures above 60°C.
Batteries must be disposed of in accordance with locally applicable environmental regulations. Only use the battery for the purpose for which it was designed. Never use damaged batteries or those not recommended by TCT Mobile Limited and/or its affiliates.
This symbol on your telephone, the battery and the accessories means
that these products must be taken to collection points at the end of their life:
- Municipal waste disposal centres with specific bins for these items of equipment
- Collection bins at points of sale.
They will then be recycled, preventing substances being disposed of in the environment, so that their components can be reused.
In European Union countries:
These collection points are accessible free of charge.
All products with this sign must be brought to these collection points.
In non European Union jurisdictions:
Items of equipment with this symbol are not to be thrown into ordinary bins if your jurisdiction or your region has suitable recycling and collection facilities; instead they are to be taken to collection points for them to be recycled.
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.
•CHARGERS
Mains powered chargers will operate within the temperature range of: 0°C to 40°C. The chargers designed for your mobile phone meet with the standard for safety of information technology equipment and office equipment use. Due to different applicable electrical specifications, a charger you purchased in one jurisdiction may not work in another jurisdiction.They should be used for this purpose only.
•RADIO WAVES:
Proof of compliance with international standards (ICNIRP) or with European Directive 1999/5/EC (R&TTE) is required of all mobile phone models before they can be put on the market. The protection of the health and safety for the user and any other person is an essential requirement of these standards or this directive.
THIS MOBILE PHONE COMPLIES WITH INTERNATIONAL AND EUROPEAN REQUIREMENTS REGARDING EXPOSURE TO RADIO WAVES.
Your mobile phone is a radio transmitter/receiver. It was designed and manufactured to comply with the radiofrequency (RF) exposure thresholds recommended by international requirements (ICNIRP) (1) and by the Council of the European Union (Recommendation 1999/519/EC) (2).
These limits are part of a set of requirements and establish authorised radiofrequency levels for the public. These limits were established by independent groups of experts on the basis of regular and detailed scientific assessments. They include a significant safety margin intended to ensure the safety of all, regardless of age or state of health.
The exposure standard for mobile phones is determined by a measurement unit known as the Specific Absorption Rate or “SAR”.The SAR limit is set by international requirements or by the Council of the European Union at 2 watts/kilogram (W/kg) averaged over 10 grams of body tissue.The tests used to determine SAR levels were carried out on the basis of standard usage modes with the phones transmitting at their maximum power level over the entire range of frequency bands.
Although the SAR was established at the highest certified level, the actual SAR level for the mobile phone during use is generally much lower than the maximum values. In fact, since mobile phones are designed to operate at many different power levels, they only use the minimum level of power required to provide a connection to the network. In theory, the closer you are to a base station antenna, the lower the power level required by the mobile phone.
(1)The ICNIRP requirements are applicable in the following regions: Central America (except Mexico), South America, North and South Africa, Pacific Asia (except Korea), Australia.
(2)The European recommendation (1999/519/EC) is applicable in the following regions: Europe, Israel.
The highest tested SAR value for this mobile phone for use at the ear and compliance against the standard is 1.3 W/kg.While there may be differences between the SAR levels on various phones and at various positions, they all meet the relevant International guidelines and EU requirements for RF
The World Health Organisation (WHO) considers that present scientific information does not indicate the need for any special precautions for use of mobile phones. If individuals are concerned, they might choose to limit their own or their children’s RF exposure by limiting the length of calls, or using
Although no danger relating to the use of telephone was ever proved, the World Health Organisation advises as a precautionary measure to use your telephone with a good level of network reception as indicated on the telephone display (4 to 5 bars). It is also advised to keep the telephone, during communications, away from the belly of pregnant women and from the lower abdomen for teenagers.
Your telephone is equipped with a
•LICENCES
Obigo® | is a registered trademark of Obigo AB. | ||
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General information ............
•Internet address:
•Hot Line Number: see “TCT Mobile Services” leaflet or go to our Internet site.
On our Internet site, you will find our FAQ (Frequently Asked Questions) section. You can also contact us by
An electronic version of this user guide is available in English and other languages according to availability on our server: www.alcatel- mobilephones.com
Your telephone is a transceiver that operates on GSM networks with 900 and 1800 MHz bands.
This equipment is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. The entire copy of the Declaration of Conformity for your telephone can be obtained through our website:
Protection against theft (1)
Your telephone is identified by an IMEI (phone serial number) shown on the packaging label and in the product’s memory. We recommend that you note the number the first time you use your telephone by entering * # 0 6 # and keep it in a safe place. It may be requested by the police or your operator if your telephone is stolen. This number allows your mobile telephone to be blocked preventing a third person from using it, even with a different SIM card.
Disclaimer
There may be certain differences between the user manual description and the phone’s operation, depending on the software release of your telephone or specific operator services.
(1)Contact your network operator for service availability.
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Telephone warranty ............
Congratulations on choosing this mobile phone - we hope that you will be completely satisfied with it.
Your phone is guaranteed against any deviation from technical specifications for a period of twelve (12) months from the date specified on your original invoice, subject to any other specific provisions (1).
The warranty terms defined in the manual also apply to the battery and accessories sold with the phone but for a period of six (6) months
(2)from the date of purchase shown on your original invoice.
Under the terms of this warranty, you must immediately inform your vendor (or any repair centre approved by TCT Mobile Limited or its affiliates, which are listed on our website http://www.alcatel- mobilephones.com) in case of a conformity defect on your phone, and present the invoice given to you at the time of purchase.The vendor or repair centre will decide whether to replace or repair, as appropriate, all or any part of the telephone or accessory found to be defective; this warranty covers the cost of parts and labour but excludes any other costs. Repair or replacement may be carried out using reconditioned components offering equivalent functionality.
Servicing under the terms of this warranty, especially repair, modification or replacement of products, shall entitle to a ONE (1) month warranty unless there are statutory provisions to the contrary. This warranty shall not apply to damage or defects to your mobile phone and/or accessory caused by:
1) not following the instructions for use or installation,
(1)The mandatory warranty period may vary if overriding statutory provisions are applicable in your jurisdiction.
(2)The life of a rechargeable mobile phone battery in terms of conversation time, standby time, and total service life, will depend on the conditions of use and network configuration. Batteries being considered expendable supplies, the specifications state that you should obtain optimal performance for your mobile phone during the first six months after purchase and for approximately 200 more recharges.
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2)not being compliant with technical and safety standards applicable in the geographical area where the equipment is used,
3)improper maintenance of sources of energy, and of the overall electric installation,
4)accidents or consequences of theft of the vehicle in which the telephone is transported, acts of vandalism, lightning, fire, humidity, infiltration of liquids, inclement weather,
5)connecting to or integrating into the phone any equipment not supplied or not recommended by TCT Mobile Limited or its affiliates, without their express written consent for such,
6)any servicing, modification or repair performed by individuals not authorised by TCT Mobile Limited or its affiliates, the vendor or the approved maintenance centre,
7)use of the mobile phone and/or its accessory for a purpose other than that for which it was designed,
8)normal wear,
9)malfunctions caused by external causes (e.g., radio interference from other equipment, power voltage fluctuations),
10)modifications made to the equipment even if required by changes in regulations and/or modification of network parameters,
11)faulty connections resulting from unsatisfactory radio transmission or caused by the absence of radio relay coverage.
12)equipment on which markings or serial numbers have been removed or altered, and handsets on which labels have been removed or deteriorated shall be excluded from the warranty.
In accordance with the applicable law, your product is warranted against hidden defects (defects inherent in the design, manufacture, etc.).
There are no express warranties, whether written or oral, other than this printed limited warranty, express or implied, of any nature whatsoever.
In no event shall TCT Mobile Limited or its affiliates be liable for incidental or consequential damages of any nature whatsoever, including but not limited to trading loss, commercial loss, to the full extent those damages can be disclaimed by law. Some countries/states do not allow the exclusion or limitation of incidental or consequential damages, or limitation of the duration of implied warranties, so the preceding limitations or exclusions may not apply to you.
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Troubleshooting....................
Before contacting the aftersales department, you are advised to follow the instructions below:
•You are advised to switch off the telephone from time to time to optimise its performance.
•You are advised to fully charge ( 
) the battery for optimal operation.
•Avoid storing large amounts of data in your telephone as this may affect the performance of your telephone.
and carry out the following checks:
My mobile phone will not switch on
•Press 
until the screen comes on
•Check the battery charge level
•Check the battery contacts, remove and reinstall your battery, then turn your telephone back on
My phone has not responded for several minutes
•Press the 
key
•Remove the battery and
My screen is difficult to read
•Clean your screen
•Use your mobile phone in accordance with the recommended conditions of use
My mobile phone turns off by itself
•Check that your keypad is locked when you are not using your mobile phone
•Check the battery charge level
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My mobile phone has a low level of autonomy
•Make sure you respected the complete charge timing (minimum 3 hours)
•After a partial charge, the battery level indicator may not be exact. Wait for at least 20 minutes after removing the charger to obtain an exact indication
My mobile phone will not charge properly
•Make sure that your battery is not completely discharged; the battery charge indicator can take several minutes and may be accompanied by a quiet whistling sound
•Make sure charging is carried out under normal conditions (0°C +40°C)
•Make sure your battery is inserted. It must be inserted before plugging in the charger
•Make sure you are using an Alcatel battery and charger
•When abroad, check that the electrical current is compatible
My mobile phone will not connect to a network
•Try connecting in another location
•Verify the network coverage with your operator
•Check with your operator that your SIM card is valid
•Try selecting the available network(s) manually
•Try connecting at a later time if the network is overloaded
SIM card error
•Make sure the SIM card has been correctly inserted
•Verify with your operator that your SIM card is 3V compatible; the old 5V SIM cards cannot be used
•Make sure the chip on your SIM card is not damaged or scratched
Unable to make outgoing calls
•Make sure you have dialled a valid number and press the 
key
•For international calls, check the country and area codes
•Make sure your mobile phone is connected to a network, and that the network is not overloaded or unavailable
•Check your subscription status with your operator (credit, SIM card valid, etc.)
•Make sure you have not barred outgoing calls
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Unable to receive incoming calls
•Make sure your mobile phone is switched on and connected to a network (check for overloaded or unavailable network)
•Check your subscription status with your operator (credit, SIM card valid, etc.)
•Make sure you have not forwarded incoming calls
•Make sure that you have not barred certain calls
The caller’s name does not appear when a call is received
•Check that you have subscribed to this service with your operator
•Your caller has concealed his/her number
The sound quality of the calls is not optimal
• | You can adjust the volume during a call by means of the | key |
• | Check the radio reception icon level |
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I am unable to use the features described in the manual
•Check with your operator to make sure that your subscription includes this service
•Make sure this feature does not require an Alcatel accessory
When I select a number from my directory, the number is not dialled
•Make sure that you have correctly recorded the number in your file
•Make sure that you have selected the country prefix when calling a foreign country
I am unable to create a file in my directory
•Make sure that your SIM card directory is not full; delete some files or save the files in the product directory (i.e. your professional or personal directories)
•Check the “Call barring” option for “Incoming calls” to be sure that the “All calls except SIM directory” feature is not activated
My callers are unable to leave messages on my voicemail
•Contact your network operator to check service availability
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I cannot access my voicemail
•Make sure your operator’s voicemail number is correctly entered in “My numbers”
•Try later if the network is busy
I am unable to send and receive messages MMS,Vox MMS
•Check your phone memory available as it might be full
•Contact your network operator to check service availability and check MMS parameters
•Verify the server centre number or your MMS profile with your operator
•The server centre may be saturated; try again later
The 
icon is displayed on my standby screen
•You have saved too many short messages on your SIM card; delete some of them or archive them in the product memory
“No service” is displayed
•You are outside of the network coverage area
I have already entered 3 incorrect PIN codes
•Contact your network operator to obtain the PUK code (Personal Unblocking Key)
I am unable to download new files
•Check for free space
•Delete some files
•Check your subscription status with your operator
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