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Alcatel Carrier Internetworking Solutions 3EC 16807 AAAA TCZZA ED. 07 AppendixA Troubleshooting

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AppendixA Troubleshooting

AppendixA Troubleshooting

AppendixA Troubleshooting

Solving problems This appendix provides information on how to identify and correct some common problems you may encounter when using the .

In most cases the described solutions will solve the problem.

However, if the problem keeps persistent, reinstallation after a

removal of your (hardware and software) as described in chapter 4, might solve the problem.

If reinstallation has not resolved the problem, contact the company

from which you purchased the for assistance.

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Alcatel Carrier Internetworking Solutions 3EC 16807 AAAA TCZZA ED. 07 manual AppendixA Troubleshooting

Contents

d U Status Released ChangeNote B D Fa a29236 Short Title CD-UG STUSB WinPPPoA3EC 16807 AAAA TCZZA Ed Contents 3EC 16807 AAAA TCZZA Ed ContentsWelcome to the Speed Touch USB Service Provider im of this manual Safety instructionsTrademarks TerminologyTouch documentation, and Speed Touch software changes accordingly User Manual and STUSB software updates3EC 16807 AAAA TCZZA Ed Introduction In this chapter1 Speed Touch USB Installation Guide 1.1 Get Acquainted with your Speed Touch USB Delivery check Check yourOther materials Pigtail What is DSL ADSL provides simultaneous high9speed Internet access and regular phone services over the existing telephone line already in your house. With downloads at up to 8Mbps its up to 200 times faster than traditional modems. Whats more, your connection to the Internet is established immediately and busy tones are a thing of the past 1.2 Speed Touch USB Installation In this sectionIntroduction 1.2.1 What you Need Your PC pplications 1.2.2 Installing the Speed Touch USB The Alcatel Wizard InstallationThe Plug and Play Compliant Installation Insert the installation CD.rom in your PCs CD.rom drive 1 Speed Touch USB Installation Guide 3 The Welcome to Alcatel Speed Touch USB setup window pops upClick to proceed 3EC 16807 AAAA TCZZA Ed5 The following window allows you to choose a destination 1 Speed Touch USB Installation Guidefolder for the driver software In most cases the proposed destination is best suited for the7 The wizard copies driver software to your local hard disk Note for Windows ME/2000 user only If a DigitalSignature window pops up, then click to continue Click to close the wizardSTUSB Plug and Play compliant driver installation 1.2.3 Wiring the Speed Touch USB typical USB symbol 4 Plug the s USB connector into the PCs USB port1 Speed Touch USB Installation Guide The PCs USB port can be easily located, it is marked with theSpeedTouch USB program folder 1.2.4 Installation ResultsDesktop SpeedTouch Dial#up icon System tray SpeedTouch status iconIntroduction 2 Speed Touch USB PPPoA Connection GuideIn this chapter How to make a connection 2.1 Making and Releasing a ConnectionProceed as follows Double.click the SpeedTouch Dialup icon on your desktop2 As a result the Dial,up window pops up 3 Enter the user name and password for your user account atthe SP, and click 4 As soon the connection is made, the following message pops upSee section 2.2 for more information DUN icon in the system tray How to release a connection ResultProceed as follows Double5click the MSDUN icon in the system tray 3 Click2.2 Speed Touch USB Connection Entries How to select an entry Proceed as followsOpen the Dial,up window as described in section How to overview the current entryAs a result the Dial,up window pops up Click to open the following drop down box5 Click to save your changes, or click to resume How to add an entry 3 Speed Touch USB Diagnostics In this chapterSTUSB status icon As soon your 3.1 Speed Touch USB Status System Tray Iconstatus icon is shown at STUSB status icon colorsDiagnostics The 3.2 Speed Touch USB DiagnosticsIn this section exhibits specific ADSL/level information diagnosticsDiagnostics window Opening the 3.2.1 Basic Speed Touch USB DiagnosticsHow to open the STUSB Diagnostics 3EC 16807 AAAA TCZZA EdDiagnostics buttons The following buttons are available Properties menu Properties options 3.2.2 Speed Touch USB Diagnostics Properties3 Speed Touch USB Diagnostics Properties buttonsCancels changes you made, and closes the Properties window ButtonIn this section 3.3 Detailed Speed Touch USB Diagnostics3.3.1 Connection Diagnostics Connection diagnostics By default the detailedConnection diagnostics fields 3.3.2 Physical Diagnostics Physical diagnostics Click the PHY tab to pop up the following windowPhysical diagnostics fields 3.3.3 ATM Diagnostics TM diagnosticsTM diagnostics fields 3.3.4 OAM F5 Diagnostics OAM F5 diagnosticsATM diagnostics fields 3.3.5 AAL5 Diagnostics AAL5 diagnostics Click the AAL5 tab to pop up the following windowAAL5 diagnostics fields You can find the following information 3.3.6 Version Diagnostics This window provides information on Alcatels driver software3EC 16807 AAAA TCZZA Ed Introduction In this chapter4 Speed Touch USB Software Procedure 4.1 Removing Driver SoftwareRemoving software Click to finish the removal 4.2 Upgrading/Repairing Driver Software ProcedurePreconditions 3 Follow all the instructions Installation procedure4.3 Speed Touch USB Web Upgrade ProcedureInstallation procedure Abbreviations 3EC 16807 AAAA TCZZA Ed AbbreviationsAppendixA Troubleshooting There is no power supplying connection Both USB LED and ADSL LED are solid amber Windows ErrorNo LEDs light up Speed Touch USB does not workLED Description and Port Description AppendixBSTUSB LEDs Startup phassF i Connector pins not mentioned are not connected AppendixC Safety and Agency Regulatory NoticesIn this appendix im of this appendix Reading all instructionsCleaning C.1 Safety InstructionsWater and moisture Power sources Overloadingodem/Telephone use odificationsEC Declaration of Conformity C.2 European Community Declaration of ConformityC.3 Radio Frequency Interference Statement C.4 Canadian DOC Class B Notice