Allstar Products Group 831, 535, 639, 733 Troubleshooting Guide, Manufacturer’s Limited

TROUBLESHOOTING GUIDE

If you experience distinctive problems with the Transmitter and Receiver, try some of the suggestions listed below before calling the Factory Technicians.

RECEIVER APPEARS DEAD; THERE IS NO RESPONSE WHEN TRANSMITTER BUTTONS ARE PUSHED.

Check the power connections to the receiver.

There must be at least 20 VAC at the receiver power connections. (If a 24V system).

Review the code switch settings.

Any mismatch will prevent the receiver from working. Try a different code switch setting.

Check the antenna installation.

Wait one minute for the receiver to “warm-up”. Check battery in transmitter.

RECEIVER “CLICKS” WHEN ANY TRANSMITTER BUTTON IS PUSHED, BUT NOTHING ELSE HAPPENS.

Check the wire & connections in the STOP circuit. Refer to Figure 3.

Check the OPEN & CLOSE connections.

The wire gage may be too small for the number of wall stations used.

Check the power to the door operator. Check the door operator’s control voltage.

SHORT DISTANCE OR INTERMITTENT OPERATION.

Relocate the antenna with a coaxial cable.

Metal objects too close to receiver, move to a better location.

External interference (such as radio towers).

Change to a different frequency.

Stuck transmitter in building.

Change code switches from factory settings.

Check battery in transmitter.

ONE RECEIVER WORKS BUT THE OTHER IS DEAD.

Relocate the antennas.

Receivers too close together (cross-talking); move to different locations.

Use a Master/Slave system.

Master/Slave wires not connected properly. Refer to Figure 4.

Check code switch settings.

SOME THINGS TO REMEMBER:

Range is dependent on the installation, type of building, type of door and the location of the transmitter. When these conditions change so will the distance.

Any transmitter can interfere with operation. These include cell phones, cordless phones, wireless systems and CB and mobile transmitters. Other sources of interference include computer equipment, industrial equipment, electric motors, fluorescent lights, etc. The list is endless.

Do not lengthen or shorten the receiver antenna. It is set to an optimal length based on the frequency of operation.

If the antenna is blocked or shielded (such as a car traveling through a tunnel) the distance will decrease.

Always change the Factory set codes.

Manufacturer’s Limited

Allstar warrants its radio controls to be free from defect in material and workmanship for a period of one (1) year from the date of purchase. To obtain service, contact your dealer.

To obtain service under this warranty the buyer must obtain authorization instructions for the return of any goods from Allstar before returning the goods. The goods must be returned with complete identification, with copy of proof-of-purchase, freight prepaid and in accordance with Allstar’s instructions or they will not be accepted. In no event will Allstar be responsible for goods returned without proper authorization or identification.

Goods returned to Allstar for warranty repair within the warranty period, which upon receipt by Allstar are confirmed to be defective and covered by this limited warranty, will be repaired or replaced at Allstar’s sole option, at no cost and returned pre-paid. Defective parts will be repaired or replaced with new or factory rebuilt parts at Allstar’s sole option.

This limited warranty does not cover non-defect damage, damage caused by unreasonable use, damage caused by improper installation or care, vandalism or lightning, fire or excessive heat, flood or other acts of God (including, but not limited to misuse, abuse or alterations, failure to provide reasonable and necessary maintenance), labor charges for dismantling or reinstalling a repaired or replaced unit, or replacement batteries.

These warranties are in lieu of all other warranties, either expressed or implied. All implied warranties of merchantability and/or fitness for a particular purpose are hereby disclaimed and excluded. Under no circumstances shall Allstar be liable for consequential, incidental or special damages arising in connection with the use or inability to use this product. In no event shall Allstar’s liability for breach of warranty, breach of contract, negligence or strict liability exceed the cost of the product covered hereby. No person is authorized to assume for Allstar any other liability in connection with the sale of this product.

This warranty gives you specific legal rights. You may also have other rights which vary from state to state. Warranty effective after March 1, 1999.

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