4.TROUBLESHOOTING
4.1 Common Problems
The following guide lists the most common problems that may be encountered when operating this bar code printer. If the printer still does not function after all suggested solutions have been invoked, please contact the Customer Service Department of your purchased reseller or distributor for assistance.
Problem | Possible Cause | Recovery Procedure | |
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Power indicator does not | * The battery is not properly | * Reinstall the battery. | |
installed. | * Switch the printer on. | ||
illuminate | |||
* The battery is dead. | * Charge the battery. | ||
- The printer status from |
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| |
DiagTool shows “Head | * The printer carriage is open. | * Please close the print carriage. | |
Open”. |
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| |
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- The printer status from | * Running out of media roll. | * Supply a new media roll. | |
* The media is installed | |||
| * Please refer to the steps on section 3.4 to | ||
DiagTool shows “Out of | incorrectly. | ||
reinstall the media roll. | |||
| * Black mark sensor is not | ||
Paper”.. | * Calibrate the black mark sensor. | ||
calibrated. | |||
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| * Black mark sensor is not set |
| |
- The printer status from | properly. | * Calibrate the black mark sensor. | |
* Make sure media size is set | |||
| * Set media size correctly. | ||
DiagTool shows “Paper Jam”. | properly. | ||
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* Media may be stuck inside |
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| the printer mechanism. |
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| * Delete unused files in the FLASH/DRAM. | |
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| * The max. numbers of DRAM is 256 files. | |
Memory full |
| * The max. user addressable memory space | |
* The space of FLASH/DRAM | of DRAM is 256KB. | ||
| |||
( FLASH / DRAM ) | is full. | * The max. numbers of file of FLASH is 256 | |
| files. | ||
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| ||
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| * The max. user addressable memory space | |
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| of FLASH is 2560KB. | |
| * Media is loaded incorrectly | * Reload the supply. | |
| * Dust or adhesive | * Clean the print head. | |
| accumulation on the print | * Clean the platen roller. | |
Poor Print Quality | head. | * Adjust the print density and print speed. | |
* Print density is not set | * Run printer | ||
| |||
| properly. | head test pattern if there is dot missing in | |
| * Printhead element is | the pattern. | |
| damaged. | * Change proper media roll. | |
Missing printing on the left or | * Wrong label size setup. | * Set the correct label size. | |
right side of label | |||
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Gray line on the blank label | * The print head is dirty. | * Clean the print head. | |
* The platen roller is dirty. | * Clean the platen roller. |
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