4.TROUBLESHOOTING

4.1 Common Problems

The following guide lists the most common problems that may be encountered when operating this bar code printer. If the printer still does not function after all suggested solutions have been invoked, please contact the Customer Service Department of your purchased reseller or distributor for assistance.

Problem

Possible Cause

Recovery Procedure

 

 

 

Power indicator does not

* The battery is not properly

* Reinstall the battery.

installed.

* Switch the printer on.

illuminate

* The battery is dead.

* Charge the battery.

- The printer status from

 

 

DiagTool shows “Head

* The printer carriage is open.

* Please close the print carriage.

Open”.

 

 

 

 

 

- The printer status from

* Running out of media roll.

* Supply a new media roll.

* The media is installed

 

* Please refer to the steps on section 3.4 to

DiagTool shows “Out of

incorrectly.

reinstall the media roll.

 

* Black mark sensor is not

Paper”..

* Calibrate the black mark sensor.

calibrated.

 

 

 

 

 

 

* Black mark sensor is not set

 

- The printer status from

properly.

* Calibrate the black mark sensor.

* Make sure media size is set

 

* Set media size correctly.

DiagTool shows “Paper Jam”.

properly.

 

* Media may be stuck inside

 

 

the printer mechanism.

 

 

 

 

 

 

* Delete unused files in the FLASH/DRAM.

 

 

* The max. numbers of DRAM is 256 files.

Memory full

 

* The max. user addressable memory space

* The space of FLASH/DRAM

of DRAM is 256KB.

 

( FLASH / DRAM )

is full.

* The max. numbers of file of FLASH is 256

 

files.

 

 

 

 

* The max. user addressable memory space

 

 

of FLASH is 2560KB.

 

* Media is loaded incorrectly

* Reload the supply.

 

* Dust or adhesive

* Clean the print head.

 

accumulation on the print

* Clean the platen roller.

Poor Print Quality

head.

* Adjust the print density and print speed.

* Print density is not set

* Run printer self-test and check the print

 

 

properly.

head test pattern if there is dot missing in

 

* Printhead element is

the pattern.

 

damaged.

* Change proper media roll.

Missing printing on the left or

* Wrong label size setup.

* Set the correct label size.

right side of label

 

 

 

 

 

Gray line on the blank label

* The print head is dirty.

* Clean the print head.

* The platen roller is dirty.

* Clean the platen roller.

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Alpha Vision Tech Alpha-3R service manual Troubleshooting, Common Problems

Alpha-3R specifications

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