AlphaShield Hardware Firewall Support:

physical disconnection by re-connecting and making them active again.

Only one computer will work with my AlphaShield device. Why?

Your AlphaShield has a provision for a one to one correlation of IP addresses to computer connections.

You must have one assigned address for every computer that is connected to the protected PC port side

of the AlphaShield. Your AlphaShield does not employ any type of Network Address Translation

(NAT). However, an AlphaShield can protect a network of computers when placed in front of routers.

Support:

Warranty:

The Manufacturer warrants AlphaShield with an exclusive one-year warranty in workmanship and

materials from the date of purchase. The AlphaShield will provide years of network security and

trouble free operation if properly connected and operated as per instructions in this manual. If you are

experiencing any problems with your AlphaShield, please refer to the trouble shooting section of this

manual.

NOTE: Your AlphaShield device has no user serviceable component within it. Opening the housing

will VOID THE WARRANTY and may even cause permanent damage to the static sensitive electronic

devices. If you are experiencing any type of problems with your AlphaShield, please refer to the

detailed trouble shooting section contained on page 8 of this User Guide.

Service and Repairs:

In case AlphaShield is found to be defective, the Manufacturer will be obligated only to replace or

repair the defective product provided that the following is determined:

!The product has not been altered or repaired without the written consent of the

Manufacturer.

!The product has not failed due to misuse, improper maintenance, carelessness or physical

damage.

No other warranty or condition is implied and the Manufacturer is under no circumstances liable for

any damages arising from the use of the AlphaShield device.

For repair and service, please contact the Manufacturer at the following:

· Email:

· Telephone: 1-866-722-3638 or 1-604-435-0700

Please note that we cannot accept any returns without a proper RMA (Return Material Authorization) number. An

RMA number can be obtained by contacting AlphaShield Inc. prior to the shipment of the unit.

RMA Card:

AlphaShield Inc. warrants this product to be free of defects and to be fully functional for a period of 12

months from the date of original purchase. AlphaShield will repair or replace at AlphaShield Inc.'s

option any unit, without cost, during this period, if the unit is found to be defective for any reason other

than abuse or incorrect usage or installation. AlphaShield Inc. offers an additional 48 months of

warranty upon online registration at .

Do not try to repair the unit. If it fails, contact AlphaShield Inc. to obtain an RMA number prior to

shipping. Any modifications of the unit by anyone other than an authorized AlphaShield representative

will void the warranty.

If an AlphaShield needs repair, call AlphaShield for a (RMA) Return Material Authorization number

and return the defective unit, freight prepaid, along with a brief description of the problem, to the

address specified by the Representative.

Saafnet will repair faulty units beyond the warranty program at a nominal charge. Contact an

AlphaShield Sales Representative for details and pricing.

Description of problem:________________________________________________________________

________________________________________________________________________________________

tech@alphashield.com

www.alphashield.com

Dear Customer,

Thank you for your purchase of AlphaShield and congratulations on choosing our

“state of the art” technology to secure your High-Speed Internet connection.

AlphaShield's unique feature of “disconnection” sets a new standard of 100%

guaranteed security or your money back*, a claim that is unmatched by any of our

competitors. Whether you are a home user, business user, or even on the road with

your laptop, AlphaShield will certainly prove to be a very effective tool in providing

the highest level of security and privacy for your computer.

With over 30% of all Internet traffic being malicious, it is time that everyone who uses

High-Speed Internet take the necessary steps in protecting his or her computer. Please

be sure to advise your friends and relatives about your wise decision of investing in

computer security to protect your privacy.

For more information about Internet security issues, the latest Trojans, Product

Reviews and Third Party Testing Sites, go to and sign up for our

monthly newsletter: “The AlphaShield Internet Security Report.”

We, at AlphaShield, thank you for your support.

Sincerely,

Vikash Sami

CEO & Chairman

www.alphashield.com

* for more information visit http://www.alphashield.com