Altec Lansing XA3001 manual Symptom, Possible Problem, Solution

TROUBLESHOOTING TIPS

SYMPTOM	POSSIBLE PROBLEM	SOLUTION
No sound from	Power is not turned on.	Verify that the subwoofer’s AC power cord is plugged into both the
subwoofer or TV		subwoofer and wall outlet.
speakers.
		Verify that the Power button has been pressed and that the power LED is
		illuminated.
	Bass level is set too low.	Turn the bass level rotary knob to the right to raise the subwoofer volume.
		Check volume level on the audio source device, and set at mid-level.
	Audio cable isn’t connected to audio source.	Connect audio cable from the audio source. Check plug connections on both
		the subwoofer and source. Make sure these signal cables are inserted firmly
		into the correct jacks.
	Audio cable is connected to wrong output on audio	Check connections to ensure that one cable is connected to the audio outputs
	source.	on the audio source and the input on the XA3001.
		Check that the other cable is connected to the outputs on the XA3001 and the
		audio input on the TV.
	Problem with audio source.	Test the speakers using another audio source.
Crackling sound	Bad connection.	Check all cables. Make sure they are firmly connected to the “line-out” or
from subwoofer		“audio-out” jacks on the audio source.
or TV speakers.
	Problem with your audio source device.	Unplug the cable from the audio source. Plug it into an alternate audio source,
		then listen closely to the sound to determine if the crackling sound disappears.
Sound is	Volume level set too high.	Decrease the volume on your TV, bass level on your XA3001 subwoofer, or
distorted.		volume on your audio source (if possible.)
	Sound source is distorted.	Try a different sound source like a music CD.
Radio	Too close to a radio tower.	Move your speakers to see if the interference goes away. If not, you may be
interference.		able to purchase a shielded stereo cable from your local electronics shop.
No sound from	Subwoofer volume set too low.	Adjust the bass level on the subwoofer.
subwoofer.
	Sound source has little low-frequency content.	Try a game, movie song - anything with more prominent bass tones.
Low hum from	The AC in your house is at 60 cycles per second, which	Some low hum may be detected when your speaker system is powered on without
subwoofer.	is within the audio frequency of the subwoofer.	an audio source playing, or when the volume is set at an extremely low level.
Loud hum from	Bad connection.	If you are using a surge protector with your subwoofer, disconnect and plug
subwoofer.		the XA3001 power adapter directly into an AC wall outlet.
		Move your cables. Check to ensure they are making a clear connection.
	Volume on your audio source device set too high.	Disconnect your stereo cable from the audio source. If the loud hum goes
		away, lower the volume on the audio source.
Not enough bass	Bass setting is too low.	Adjust the bass level on the subwoofer.
from subwoofer.
	Bad connection.	Verify that all cables are connected properly and are making a clear connection.
Too much bass	Bass setting is too high.	Decrease the bass level on the subwoofer.
from subwoofer.
Distorted	Subwoofer too close to monitor/TV.	Because the subwoofer IS NOT magnetically shielded, it may cause distortion if it
monitor/TV.		is placed too close to your monitor/TV. Move the subwoofer so it’s at least 2 feet
		from your monitor/TV.

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