Altec Lansing XA3051 manual Troubleshooting Tips Symptom Possible Problem Solution

TROUBLESHOOTING TIPS

SYMPTOM	POSSIBLE PROBLEM	SOLUTION
Can’t insert	Some of the pins are bent.	Try to gently straighten the pins with tweezers or very small pliers. If this
the wired		does not work, contact the Altec Lansing Consumer Support Department
controller’s DIN		for further instructions.
connector into
the subwoofer.
No LEDs are lit.	Power isn’t turned on.	Press the Power button on the wired controller.
	Power adapter isn’t connected to the wall outlet	Disconnect and then reconnect the power adapter to both the wall outlet
	and subwoofer.	and the subwoofer.
	Surge protector (if used) isn’t powered on.	If the power adapter is plugged into a surge protector, make sure the
		surge protector is switched on.
	Wired controller isn’t connected to the subwoofer.	Connect the wired controller to the subwoofer.
	Wall outlet not functioning.	Plug another device into the same jack on the wall outlet to ensure the
		outlet is working.
Controller	DIN connector not inserted in subwoofer jack.	Verify that the grey-colored DIN connector is firmly inserted into the DIN
doesn’t work.		connector jack on the subwoofer.
		Ensure the pins are aligned between the plug and jack.
		Remember, the arrow should be facing up.
No sound from	Power isn’t turned on.	Verify that the subwoofer’s AC power cord is plugged into both the wall
one or more		outlet and subwoofer.
speakers.
		Verify that the Power button has been pressed and that an EQ LED
		is illuminated.
	Volume is set too low.	Turn the rotary knob to the right to raise the system master volume.
		Check volume level on the video gaming system or alternate audio source
		device, and set at mid-level.
	Audio cable isn’t connected to audio source.	Connect audio cable from the audio source. Check plug connections on
		both the subwoofer and audio source. Make sure these signal cables are
		inserted firmly into the correct jacks.
	Audio cable is connected to wrong output on	Make sure that a cable connects the output jacks on the audio source to
	audio source.	the input jacks on the XA3051’s subwoofer.
	Problem with audio source device.	Test the speakers with another audio source.
Crackling sound	Bad connection.	Check all cables. Make sure they are connected to the “line-out” or
from speakers.		“audio-out” jacks on your audio source device.
	Problem with your audio source device.	Test the speakers using another audio source (e.g., VCR, DVD, portable CD
		player, cassette player or FM radio).
Sound is	Volume level set too high.	Decrease the volume level on your XA3051’s wired controller or the
distorted.		volume level on your audio source (if possible).
	Sound source is distorted.	Try a different sound source like a music CD.
Radio	Too close to a radio tower.	Move your speakers to see if the interference goes away. If not, you
interference.		may be able to purchase a shielded stereo cable from your local
		electronics shop.

SYMPTOM	POSSIBLE PROBLEM	SOLUTION
No sound from	Subwoofer volume set too low.	Adjust the bass level on the wired digital controller or subwoofer.
subwoofer.
	Sound source has little low-frequency content.	Try a game, movie or song — anything with more prominent bass levels.
Low hum from	The AC in your house is at 60 cycles per	Some low hum may be detected when your speaker system is powered on
subwoofer.	second, which is within the audio frequency	without an audio source playing, or when the volume is set at an
	of the subwoofer.	extremely low level.
Loud hum from	Bad connection.	If you are using a surge protector with your XA3051 speaker system,
subwoofer.		disconnect and plug the power adapter directly into an AC wall outlet.
		Move your cables. Check to ensure they are making a clear connection.
	Volume on your audio source device set too high.	Disconnect your stereo cable from the audio source. If the loud hum goes
		away, lower the volume on the audio source.
Not enough bass	Bass setting is too low.	Adjust the bass level on the wired digital controller or subwoofer.
from subwoofer.
	Bad connection.	Verify that all cables are connected properly and are making a
		clear connection.
Too much bass	Bass setting is too high.	Decrease the bass level on the wired digital controller or subwoofer.
from subwoofer.
Distorted	Subwoofer too close to monitor/TV.	Because the subwoofer IS NOT magnetically shielded, it may cause
monitor/TV.		distortion if it is placed too close to your monitor/TV. Move the subwoofer
		so it’s at least 2 feet from your monitor/TV.

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