6.2 RS-232 PROTOCOL
The
TROUBLESHOOTING GUIDE | 7 |
We have carefully tested and have found no problems in the supplied
7.1CARD CAGE IS NOT WORKING Cause 1: Card cage is not plugged in.
Solution: Plug the card cage in. If the card cage works, the problem is solved. If the card still does not work, see Cause 2.
Cause 2: The input power voltage is incorrect.
Solution: Make sure that the input power range is within
7.2 CARD IS NOT WORKING
Cause 1: Card cage slot has a problem.
Solution 1: Test a card in other slots of the card cage. If the slot was damaged, the card may work in other slots. If other slots work, the problem is the card cage slot. The card cage may require service. Call ALTINEX at
(714)
Solution 2: Take any other known good card with an LED and verify that the slot used is good by seeing if the other card’s LED lights in that slot. If it lights, then the original card may be the source of the problem. Call ALTINEX at (714)
Cause 2: Card is not plugged in all the way.
Solution 1: Push the card in all the way. If the card still does not work, see Solution 2.
Solution 2: See the troubleshooting section of each the card's user guide or call ALTINEX at (714)
ALTINEX POLICY | 8 |
8.1 LIMITED WARRANTY/RETURN POLICY
Please see the Altinex website at www.altinex.com for details on warranty and return policy.
8.2CONTACT INFORMATION ALTINEX, INC
592 Apollo Street Brea, CA 92821 USA TEL: 714
TOLL FREE:
WEB: www.altinex.com
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