American Power Conversion 1100, 1000 Replacing the Battery, Troubleshooting, Warranty, Service

Replacing the Battery

This UPS has an easy to replace hot-swappable battery. Battery replacement is a safe procedure, isolated from electrical hazards. You may leave the UPS and loads on for the following procedure. See your dealer or call the number in this manual for information on replacement battery kits.

Note: Once the battery is disconnected, the loads are not protected from power outages.

Troubleshooting

Problem	Possible Cause	Solution
UPS will not turn “On”.	On/Off/Test button not	Press the On/Off/Test
	pushed.	button to power the UPS
		and the loads.
	UPS input circuit breaker	Reduce the load on the
	tripped.	UPS by unplugging
		equipment and reset the
		circuit breaker by pressing
		the plunger back in.
UPS will not turn “On” or	Computer interface problem.	Disconnect the computer
“Off”.		interface. If the UPS now
		works normally, check the
		interface cable and the
		attached computer.

1000-1100 VA

1400 VA

1.Grasp the top of the front cover and tilt it out and down.

2.Unhook the bottom of the cover from the chassis and lift it upward to expose the battery door. Be careful not to strain the ribbon cable. Do not touch the exposed printed circuit board.

3.Fold the front cover on top of the UPS as shown.

4.Use a flat-blade screwdriver or a coin to remove the two battery door screws and open the door.

5.Grasp the tab and gently pull the battery out of the UPS.

6.Disconnect the battery leads.

•For the 1000/1050/1100 VA models, loosen the connectors by gently wiggling them while pulling straight back from the battery connector.

•For the 1400 VA model, pull the two gray couplers apart to disconnect the battery.

7.Connect the battery leads to the new battery.

Note: Small sparks at the battery connectors are normal during connection.

•For the 1000/1050/1100 VA models, connect the red wire to the positive (+) terminal and the black wire to the negative (–) terminal.

•For the 1400 VA model, connect the gray battery coupler to the UPS coupler.

8.Slide the battery into the UPS.

9.Close the battery door, replace the battery compartment screws, and replace the front cover.

10.Dispose of the old battery properly at an appropriate recycling facility or return it to the supplier in the packing material for the new battery. See the new battery instructions for more information.

UPS operates on-battery	UPS input circuit breaker	Reduce the load on the
even though normal line	tripped.	UPS by unplugging
voltage is thought to exist.		equipment and reset the
		circuit breaker by pushing
		the plunger back in.
UPS beeps occasionally.	Normal UPS operation.	None. The UPS is
		protecting the load.
UPS does not provide	The UPS battery is weak due	Charge the battery. The
expected back up time.	to recent outage or is near	UPS batteries require
	the end of its service life.	recharging after an
		extended outage. Batteries
		age faster when put into
		service often and when
		operated at elevated
		temperatures. If the battery
		is near the end of its service
		life, consider replacing the
		battery even if the replace
		battery indicator is not yet
		lit.
On-line and overload	The UPS was shutdown by	None. The UPS will restart
indicators are flashing	PowerChute® plus software.	automatically when utility
alternately.		power returns.
All indicators are flashing.	Internal UPS fault.	Do not attempt to use the
		UPS. Turn the UPS “Off”
		and have it serviced
		immediately.
The UPS operates normally,	Building wiring error such as	Have a qualified electrician
but the site wiring fault	missing ground or hot to	correct the building wiring.
indicator is lit.	neutral wire reversal.
On-line and on-battery	Internal UPS fault.	Do not attempt to use the
indicators only are flashing		UPS. Turn the UPS “Off”
		and have it serviced
		immediately.
All indicators are “Off” and	The UPS is shutdown and the	None. The UPS will return
the UPS is not operating.	battery is discharged from an	to normal operation when
	extended power outage.	the power is restored and

Warranty

Customers may return their defective unit to APC for replacement or repair during the standard 2-year warranty period. APC's standard procedure will be to replace the original unit with a factory-reconditioned unit. Customers who must have the original unit back due to assigned asset tags and set depreciation schedules must declare such a need at first contact with APC Customer Service. APC will ship the replacement unit once the defective one has been received by the repair department. The customer pays for the shipping to APC, APC covers ground freight transportation costs back to the customer.

Service

If the UPS requires service, please do not return it to the dealer!

Follow these steps:

1.Use the Troubleshooting section of the Quick Reference Guide to eliminate common problems.

2.Verify that no circuit breakers are tripped. A tripped circuit breaker is the most common UPS problem!

3.If the problem persists, call customer service or visit the APC Internet Website (www.apc.com).

•Note the model number of the UPS, the serial number, and the date purchased. A technician will ask you to describe the problem and try to solve it over the phone, if possible. If this is not possible the technician will issue a Return Merchandise Authorization Number (RMA#).

•If the UPS is under warranty, repairs are free. If not, there is a repair charge.

4.Pack the UPS in its original packaging. If the original packing is not available, ask customer service about obtaining a new set.

•Pack the UPS properly to avoid damage in transit. Never use Styrofoam™ beads for packaging. Damage sustained in transit is not covered under warranty.

•Include a letter with your name, RMA#, address, copy of the sales receipt, description of the trouble, your daytime phone number, and a check (if necessary).

•Mark the RMA# on the outside of the package.

5.Return the UPS by insured, prepaid carrier to the address given to you by Customer Service.

APC Contact Information

USA/Canada …………..	1-800-800-4272
Mexico …………………..	292-0253 / 292-0255
Brazil …………………….	0800-12-72-21
Worldwide ………………	1-401-789-5735
Internet ………………….	http://www.apc.com
Technical Support …….	http://www.apc.com/support

		the battery has a sufficient
		charge.
The replace battery light is	Weak batteries.	Allow the batteries to
illuminated.		recharge for at least 4
		hours. If the problem
		persists after recharging,
		replace the batteries.
	Replacement batteries not	Confirm the battery
	connected properly.	connections.
The overload light is	The UPS is overloaded.	Reduce the load on the
illuminated or flashing		UPS by unplugging
		equipment.

Specifications

	1000 VA		1050 VA	1400 VA
			1100 VA
Acceptable input voltage		0 - 160 VAC
Input voltage (on-line operation)		94-148 VAC
Output voltage		106-127 VAC
Input Over Current Protection	Resettable circuit breaker
Frequency limits (on-line operation)	47 - 63 Hz (auto-sensing)
Transfer time	4 ms typical, blackout response time
Maximum load	1000 VA		1050 VA	1400 VA
	670 W		670 W	950 W
			1100 VA
			670 W
On-battery output voltage		115 VAC
On-battery frequency	50 or 60 Hz, ±0.1 Hz; unless synchronized to utility
		during brownout
On-battery waveshape	Stepped sine-wave
Output Over Current Protection	Over-current and short-circuit protected, latching
	shutdown on overload
Battery type	Spill proof, maintenance free, sealed lead-acid
Typical battery life	3 to 6 years, depending on number of discharge
	cycles and ambient temperature
Typical recharge time	2 to 5 hours from total discharge
Operating temperature	0 to +40° C (+32 to +104° F)
Storage temperature	-15 to +45 °C (+5 to +113° F)
Operating / storage relative humidity	0 to 95%, non-condensing
Operating elevation	0 to +3,000 m (0 to +10,000 ft)
Storage elevation	0 to +15,000 m (0 to +50,000 ft)
Audible noise at 1 m (3 ft)		<45 dBA
Size (H x W x D)	21.6 x 17.0 x 43.9 cm
	(8.5 x 6.7 x 17.3 in.)
Weight - net (shipping)	19.3 (21.1) kg		19.3 (21.2) kg	24.1 (25.9) kg
	42.5 (46.5) lb.		42.5 (46.8) lb.	53.0 (57.0) lb.
Listing, Certifications and Unlisted	UL 1778, UL 497A, CSA 107.1, FCC part 15
Components
EMI certification	FCC/DOC Class B certified
Electromagnetic immunity	IEC 801-4 level IV, 801-5 level III