Troubleshooting Consult APC Online Technical Support or call APC Technical Support for assistance with problems that cannot be resolved using the table below:
| Problem | Probable Cause | Solution |
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| Unit will not turn on. | Battery is disconnected. | Connect the battery (see Connect Battery). | |||
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| Circuit Breaker has tripped. | Reduce the amount of equipment plugged into the “Battery Backup + Surge | |||
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| Protection” outlets. Reset the Circuit Breaker by pushing it back in. | |||
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| Reduce the amount of equipment plugged into the “Surge Protection” outlets. Reset | |||
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| the Circuit Breaker by pushing it back in. | |||
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| Utility power not available at the wall outlet. | Ensure that the fuse or circuit breaker for the outlet is okay, and that the wall switch | |||
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| controlling the outlet (if any) is in the ON position. | |||
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| Connected equipment loses power. | Equipment is connected to the “Surge Protection” outlets. | Ensure that the equipment you want to stay powered during a power failure is |
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| plugged into the “Battery Backup + Surge Protection” outlets and NOT the “Surge |
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| Protection” outlets. |
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| The unit is overloaded. | Make sure that the equipment plugged into the outlets of the unit are not |
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| overloading the capacity of the unit. Try removing some of the equipment and see if |
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| the problem continues. |
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| The unit has exhausted its available battery power. | The unit can only operate on battery power for a limited amount of time. The unit |
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| will eventually turn off when the available battery power has been used. Allow the |
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| unit to recharge for 16 hours before continuing use of the unit. |
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| Connected equipment does not accept the step- | The output waveform is designed for computers and |
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| approximated sine waveform the unit. | It is not designed for use with |
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| The unit may require service. | Contact APC Technical Support for further troubleshooting. |
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| The power On button is lit and the unit is | The unit is using battery. | The unit is operating normally and using battery power. Once On Battery, you | |||
| beeping four times every 30 seconds. |
| should save your current work, power down your equipment, and turn the unit OFF. | |||
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| Once normal power is restored, you may turn the unit back ON and power your | |||
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| equipment. | |||
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| The power On button flashes once per | Battery capacity is low (about 2 minutes of use remaining). | The unit is about to shut off due to a low battery charge condition! When the unit |
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| second and the unit beeps once per second |
| beeps once every second, the battery has about 2 minutes of power remaining. |
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| at the same time. |
| Immediately power down your computer and turn the unit OFF. When normal power |
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| returns, the unit will recharge the battery. |
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| Inadequate runtime. | The battery is not fully charged. | Allow the unit to charge by leaving it plugged into the wall a full 16 hours. |
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| Battery is near the end of useful life. | As a battery ages, the amount of runtime available will decrease. You can replace | |||
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| the battery by ordering one at www.apc.com. Batteries also age prematurely if the | ||||
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| unit is placed near excessive heat. | |||
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Specifications
Item | Specification |
Voltage | 230 Vac Nominal |
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Acceptable Input Frequency | 47 - 53 Hz |
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180 Vrms | |
starts operating on battery) |
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266 Vrms | |
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Battery | 325 VA/185 W |
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Surge Protection Capacity (4 outlets) | 4 Amps (includes |
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Voltage (on battery power) | 230 Vrms + 8% |
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Frequency (on battery power) | 50 Hz + 1 Hz |
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Transfer Time to Battery | 5 ms typical |
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AC Surge Protection | Full time, 1800 eP Joules |
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Telephone Line Surge Protection | Single line |
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EMI/RFI Filter | Full time |
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Input Overload Protection | Resettable circuit breaker (4A) |
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Battery Type | Sealed, |
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Recharge Time | 8 to 16 hours typical from total discharge |
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Average Life | 2 - 4 years depending on the number of discharge cycles and |
| environmental conditions |
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Net Weight | 8.8 lb (4 kg) |
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Size | 3.74”H x 4.52”W x 14.3”D (95mm x 115mm x 364mm) |
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Operating Temperature | 0 to 40oC (32 to 104oF) |
Storage Temperature | |
Operating Relative Humidity | Operating Relative Humdity: 0 - 95% |
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Operating Elevation | 0 - 10,000 ft (0 to 3000m) |
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Safety Approvals | CE per IEC60950 and |
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EMC Compliance | |
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Order Replacement Battery
Replace with an APC qualified battery (RBC47). Replacement batteries can be ordered from www.apc.com or by calling APC Technical Support (valid credit card required). Have your unit model number available when ordering. Your model number can be found on the bottom of the unit.
Safety
This section contains important instructions that should be followed during installation and maintenance of the APC equipment and batteries. It is intended for APC customers who setup, install, relocate, or maintain APC equipment.
This equipment is intended for installation in a
Electrical Safety
! To reduce the risk of fire, connect only to a circuit provided with
! | CAUTION! |
The unit has an internal energy source (the battery); the output may be energized | |
when the unit is not connected to an AC power outlet. | |
| To |
| from utility power. Next, disconnect the equipment from the unit. Disconnect |
| the internal battery (see Connect Battery). |
| The unit includes a protective earth conductor which carries the leakage |
| current from the load devices (computer equipment). Total leakage current |
| must not exceed 3.5 mA. |
| Use of the unit in life support applications where failure of the unit can |
| reasonably be expected to cause the failure of the life support equipment or |
| to significantly effect its safety or effectiveness is not recommended. |
WARNING! Battery Safety
! • Except for the battery, this unit contains no
Batteries must be recycled. Deliver the battery to an appropriate recycling facility or ship it to the supplier in the new battery’s packing material. See the new battery instructions for more information.
•Do not dispose of batteries in a fire. The batteries may explode.
•Do not open or mutilate batteries. They contain an electrolyte which is toxic and harmful to the skin and eyes.
•To avoid personal injury due to energy hazard, remove wrist watches and jewelry such as rings when replacing the batteries. Use tools with insulated handles.
•Replace batteries with the same part number and type as originally installed in the unit.
Replacement and Recycling of Batteries
•See your dealer for information on replacement battery kits and battery recycling.
Warranty
The standard warranty is 2 years from the date of purchase. APC’s standard procedure is to replace the original unit with a factory reconditioned unit. Customers who must have the original unit back due to assigned asset tags and set depreciation schedules must declare such a need at first contact with APC Technical Support. APC will ship the replacement unit once the defective unit is received by the repair department or
Contact Information
Internet | http://www.apc.com |
http://www.apc.com/support | |
APC Germany | 0800 180 12 27 |
APC Czech and Slovak Republics | 0900 102063 |
Worldwide | +1.401.789.5735 |
American Power Conversion | 32 Fairgrounds Road |
| West Kingston, RI 02892 |
Service
Please DO NOT RETURN the unit to the place of purchase under any circumstances.
1.Consult the Troubleshooting section to eliminate common problems.
2.Verify the battery is connected (see Connect Battery) and that the Circuit Breaker is not tripped (see Troubleshooting section).
If you still have problems or questions, please contact APC via the internet or at one of the phone numbers listed below.
3.Before contacting APC, please be sure to record the date purchased, model and serial number (on bottom of unit).
4.Be prepared to troubleshoot the problem over the telephone with a Technical Support Representative. If this is not successful, the representative will issue a Return Material Authorization Number (RMA#) and a shipping address.
5.Pack the unit in its original packaging. If the original packaging is not available, ask APC Technical Support about obtaining a new set. Pack the unit properly to avoid damage in transit. Never use foam beads for packaging. Damage sustained in transit is not covered under the warranty (insuring the package for full value is recommended).
6.Write the RMA# on the outside of the package.
7.Return the unit by insured carrier to the address given to you by APC Technical Support.
