Troubleshooting

Use the tables below to solve minor Back-UPS installation and operation problems. Consult APC On-line Technical Support or call APC Technical Support for assistance with problems that cannot be resolved using this document:

Possible Cause

Procedure

 

 

Back-UPS will not switch on

Back-UPS Storage

Before storing, charge the Back-UPS for at least eight hours. Store the Back-UPS covered and upright in a cool, dry location. During storage, recharge the battery in accordance with the following table:

Storage Temperature

Recharge Frequency

Charging Duration

23 o to 86o F (-5oto 30oC)

Every 6 months

8 hours

86o to 113o F (30o to 45oC)

Every 3 months

8 hours

Back-UPS not connected to an AC power source.

Back-UPS circuit breaker “tripped”.

Very low or no utility voltage.

Check that the Back-UPS power plug is securely connected to the wall outlet.

Disconnect non-essential equipment from the Back-UPS. Reset the circuit breaker (located on the rear panel of the Back-UPS) by push- ing the circuit breaker button fully inward until it catches. If the circuit breaker resets, switch the Back-UPS on and reconnect the equipment one-at-a-time. If the circuit breaker trips again, it is likely that one of the connected devices is causing the overload.

Check the wall outlet that supplies power to the Back-UPS using a table lamp. If the lamp bulb is very dim, have the utility voltage checked by a qualified electrician.

Please contact APC Technical Support to troubleshoot the unit before returning it to APC.

Order Replacement Battery

The typical battery lifetime is 3-6 years (depending on the number of discharge cycles and operating temperature). A replacement battery can be ordered over the phone from APC, or the battery can be ordered on-line from the APC web site (see below, a valid credit card is required).

When ordering, please specify Battery Cartridge RBC2.

Battery Replacement

Battery replacement is a safe procedure. The Back-UPS can be left on with the equipment connected during this procedure. Do not replace the battery when the Back-UPS is On Battery. Refer to the APC Safety Guide for additional information.

Please consult the "Connect Battery" diagrams (a through d) on the front page of this document when performing the following procedures:

Back-UPS does not power computer/monitor/external drive during an outage

Internal battery is not connected.

Check the battery connections. (See “Connect the Battery” under

 

“Installation” on the front page of this document.

Computer, monitor or external disk/

Move computer, monitor, or external drive power cord plug to the

CD-ROM drive is plugged into a

Battery Backup outlets.

Surge Only outlet.

 

 

 

Back-UPS operates on battery although normal utility voltage exists

Back-UPS circuit breaker “tripped”.

Disconnect non-essential equipment from the

 

 

Back-UPS. Reset the circuit breaker (located

 

 

on the rear panel of the Back-UPS) by push-

 

 

ing the circuit breaker button fully inward

 

 

until it catches.

 

The wall outlet that the Back-UPS is

 

 

Connect the Back-UPS to another wall outlet or have a qualified

connected to does not supply utility

electrician check the building wiring.

power to the unit.

 

 

 

 

 

Back-UPS does not provide expected backup time

Back-UPS is excessively loaded.

Unplug non-essential Battery Backup connected equipment, such as

 

printers and plug them into Surge Only outlets.

 

Note: Devices that have motors or dimmer switches (laser printers,

 

heaters, fans, lamps, and vacuum cleaners, for example) should not be

 

connected to the Battery Backup outlets.

Back-UPS battery is weak due to

Charge the battery. The battery charges whenever the Back-UPS is

recent outage and has not had time

connected to a wall outlet. Typically, eight hours of charging time are

to recharge.

needed to fully charge the battery from total discharge. Back-UPS

 

run-time is reduced until the battery is fully charged.

Battery requires replacement.

Replace battery (see Order Replacement Battery). Batteries typically

 

last 3-6 years, shorter if subjected to frequent power outages or ele-

 

vated temperatures.

 

 

A red indicator is lit

Battery is not connected properly.

Check the battery connections. Consult "Connect the Battery" under

 

"Installation" on the front page of this document. It shows how to

 

access the battery and connect the wires.

The Overload indicator is lit if

Move one or more equipment power plugs to the Surge Only outlets.

equipment connected to the Battery

 

Backup outlets is drawing more

 

power than the Back-UPS can pro-

 

vide.

 

Battery requires replacement.

The battery should be replaced within two weeks (see "Order

 

Replacement Battery"). Failure to replace the battery will result in

 

reduced run-time during a power outage.

 

 

Red indicators are flashing

Back-UPS failure.

Call APC for service.

 

 

Replace Battery indicator lit and an alarm sounds when the Back-UPS is turned on

Internal battery not connected.

Check the battery connections. Consult "Connect the Battery" under

 

"Installation" on the front page of this document. It shows how to

 

access the battery and connect the wires.

 

 

1 .

While viewing the Back-UPS from the front, lay the Back-UPS on its left side (diagram a).

2 .

Slide the battery compartment cover off of the Back-UPS (diagram a).

3 .

Grasp the tab attached to the battery and slide the battery partially out of the case. Grab the battery

 

firmly and pull it straight out. The battery wires will disconnect as the battery is pulled out (dia-

 

gram b).

4 .

Carefully unpack the new battery. Retain the packing carton so that the old battery can be recycled.

5 .

Insert the new battery halfway into the Back-UPS (diagram d).

6 .

Connect the wires to the new battery as follows:

7 .

Red Wire - to red (positive) terminal

8 .

Black Wire - to black (negative) terminal

9 .

Note: Small sparks at the battery terminals are normal during connection.

10.Carefully insert the battery fully into the Back-UPS.

11.Slide the battery compartment cover back into place.

12.The Replace Battery indicator will shut off within the 14-day self-test interval, or when the Back- UPS is switched On.

The old battery must be recycled. Deliver the battery to an appropriate recycling facility or return it to APC in the packing carton that came with the new battery. Additional recycling information is provided with the new battery.

Service

If the Back-UPS arrived damaged, notify the carrier.

If the Back-UPS requires service, do not return it to the dealer. The following steps should be taken:

1 . Consult the Troubleshooting section to eliminate common problems.

2 . Verify that the circuit breaker is not tripped. A tripped circuit breaker is the most common Back- UPS problem.

3 . If the problem persists, consult APC On-line Technical Support or call APC Technical Support (see below).

•When calling APC Technical Support, have the Back-UPS model number, serial number and date of purchase available. Be prepared to troubleshoot the problem over the phone with an APC Tech- nical Support representative. If this is not successful, APC will issue a Return Merchandise Autho- rization (RMA) number and a shipping address.

•A Back-UPS under warranty will be repaired at no cost. The standard warranty is two (2) years from the date of purchase. APC’s standard procedure will be to replace the original unit with a fac- tory reconditioned unit. APC will ship the replacement unit once the defective unit has been received by the repair department, or cross ship upon the receipt of a valid credit card number. The customer pays for shipping the unit to APC. APC pays ground freight transportation costs to ship the replacement to the customer.

•Customers who must have the original unit back due to assigned asset tags and set depreciation schedules must declare such a need at first contact with an APC Technical Support representative.

•If the warranty has expired, there is a repair charge.

For return:

•Disconnect the red battery terminal wire from the Back-UPS battery (see "Connect the Battery" instructions and graphics on the front of this document). Department of Transportation (DOT) reg- ulations require that the battery wire be disconnected before shipping the Back-UPS to APC.

•Pack the Back-UPS in its original packaging. If the original container is not available, contact APC Technical Support to obtain a a new set. Pack the Back-UPS properly to avoid damage in transit.

•Never use styrofoam beads for packaging. Damage sustained in transit is not covered under the warranty (insuring the package for full value is recommended).

•Write the RMA number on the outside of the package.

•Return the Back-UPS to APC by insured, prepaid carrier to the address provided by APC Techni- cal Support.

Specifications

Warranty

Input Voltage (on line) Frequency Limits (on line) On Battery Waveshape Maximum Load

Typical Recharge Time

Operating Temperature

Storage Temperature

Operating and Storage Relative Humidity

Size (H x W x D)

Weight

Shipping Weight

EMI Classification

On Battery Run-Time

98 - 132 Vac

47 - 63 Hz (autosensing)

Stepped Sine Wave

350 VA - 210 W 500 VA - 300 W

8 Hours

32o to 104o F (0o to 40 oC)

23 o to 113 oF (-5 o to 45o C )

0 to 95% non-condensing

6.5 x 3.6 x 11.2 inches

(16.5 x 9.2 x 28.5 cm)

350 VA - 12.5 lb (5.7 kg)

500 VA - 13.8 lb (6.3 kg)

350 VA - 14.0 lb (6.4 kg)

500 VA - 15.3 lb (7.0 kg)

FCC/DOC Class B Certified

20 Minutes typical - desktop computer and 15 inch (38.1 cm) monitor.

The standard warranty is two (2) years from the date of purchase. APC’s standard procedure is to replace the original unit with a factory reconditioned unit. Customers who must have the original unit back due to assigned asset tags and set depreciation schedules must declare such a need at first contact with an APC Technical Support representative. APC will ship the replacement unit once the defective unit has been received by the repair department, or cross ship upon the receipt of a valid credit card number. The customer pays for shipping the unit to APC. APC pays ground freight transportation costs to ship the replacement to the customer.

APC Contact Information

USA/Canada

1.800.800.4272

Mexico

292.0253 / 292.0255

Brazil

0800.12.72.1

Worldwide

1.401.789.5735

Internet

http:\\www.apc.com

Technical Support

http:\\www.apc.com/support

 

 

Copyright © 2002 American Power Conversion. All rights reserved.

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American Power Conversion BK500EI Troubleshooting, Back-UPS Storage, Order Replacement Battery, Battery Replacement
Page 1 Page 2

BK500, BK500EI specifications

The American Power Conversion (APC) BK500 and BK500EI are robust uninterruptible power supply (UPS) solutions designed to provide reliable power protection and management for critical electronic equipment. These models are particularly popular among home office users and small businesses due to their compact design and efficient performance.

One of the standout features of the BK500 and BK500EI is their ability to deliver pure sine wave output. This technology ensures that connected devices receive a stable power supply, thus preventing damage and reducing the risk of data loss during unexpected power outages. The pure sine wave output is especially important for sensitive electronics, such as computers and networking devices, which may not function properly when supplied with simulated sine wave power.

The BK500 and BK500EI are equipped with a 500 VA capacity, providing ample power to support a range of devices. The devices feature multiple outlets, allowing users to connect several equipment simultaneously. Built to accommodate various operational environments, these UPS models offer a versatile input voltage range, making them suitable for different geographic regions.

Battery backup time is crucial for any UPS solution, and the BK500 series does not disappoint. It operates with a hot-swappable battery system, which allows users to replace the battery without having to power down connected devices. This feature is vital for maintaining continuous operation, especially in critical situations where downtime can result in significant losses.

Another noteworthy characteristic of the BK500 and BK500EI is the advanced surge protection provided by these units. They are engineered to protect sensitive electronics from spikes and surges, ensuring long-term reliability. The built-in automatic voltage regulation (AVR) combats voltage fluctuations by regulating the output voltage, ensuring a consistent power supply regardless of input conditions.

The user interface is designed for simplicity and ease of use, featuring LED indicators that provide real-time status updates on power conditions and battery health. This allows users to monitor the UPS without any technical expertise. Additionally, the devices are compact and lightweight, making them ideal for environments where space is limited.

In summary, the APC BK500 and BK500EI present a compelling solution for anyone seeking a reliable UPS system. With their pure sine wave output, robust battery backup, comprehensive surge protection, and user-friendly interface, they offer an effective way to safeguard electronic equipment from unforeseen power-related issues. These features make them an excellent choice for home offices, small businesses, and any setting where power reliability is essential.
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