TROUBLESHOOTING

Problem

Possible Cause

Corrective Action

Back-UPS will not switch on.

Back-UPS not connected to AC power source.

Ensure the Back-UPS is securely connected to an AC outlet.

 

Back-UPS circuit breaker “tripped”.

Disconnect non-essential equipment from the Back-UPS.

 

 

Reset (push in) the rear panel circuit breaker. Switch on the

 

 

Back-UPS and plug in devices one at a time. If the circuit

 

 

breaker trips again, disconnect the device that caused the

 

 

breaker to trip.

 

Utility input voltage is out of range.

Consider adjusting the transfer voltage and sensitivity. See

 

 

Transfer Voltage and Sensitivity Adjustment.

Back-UPS does not power

Equipment plugged into a Surge Only outlet.

Unplug device from 'Surge Only' outlet and move to a

essential equipment during an

 

'Battery Backup' outlet.

outage.

 

 

Back-UPS operates on battery

Back-UPS circuit breaker “tripped”.

Disconnect non-essential equipment from the Back-UPS.

although utility power exists.

 

Reset (push in) the rear panel circuit breaker. Switch the

 

 

Back-UPS on and plug equipment in one-at-a-time. If the

 

 

circuit breaker trips again, disconnect the device that caused

 

 

the breaker to trip.

 

Utility input voltage is out of range.

Consider adjusting the transfer voltage and sensitivity. See

 

 

Transfer Voltage and Sensitivity Adjustment.

Back-UPS does not provide

Back-UPS is heavily loaded.

Unplug non-essential equipment (printers, scanners, etc)

expected backup time.

 

from the Battery Backup outlets and plug into 'Surge Only'

 

 

outlets.

 

Back-UPS battery cartridge is discharged due

Charge the battery cartridge for 8 hours. Back-UPS runtime

 

to recent power outage and has not had time to

is reduced until the battery cartridge is fully charged.

 

recharge.

 

 

Battery has reached the end of its life.

Replace battery cartridge (see Order Replacement Battery

 

 

Cartridge).

Red Replace Battery indicator is

Internal battery cartridge is not connected.

Connect battery cartridge (see Connect Battery Cartridge).

flashing. Green On Line

 

 

indicator is on.

 

 

Red Replace Battery indicator is

Battery has reached the end of its life.

Replace the battery cartridge (see Order Replacement

on.

 

Battery Cartridge).

Red Overload indicator is on or

Connected equipment is drawing more power

Move one or more equipment power plugs from Battery

flashing.

than the Back-UPS can provide.

Backup outlets to Surge Only outlets.

Green On Line indicator is on

Internal UPS fault.

Contact APC Technical Support (see Contact Information).

and all front panel indicators are

 

 

flashing.

 

 

ORDER REPLACEMENT BATTERY CARTRIDGE

The battery cartridge typically lasts 3-6 years, shorter if subjected to frequent outages or elevated temperatures. Order part number RBC33 for 1000 VA or 1500 VA models.

REPLACE BATTERY CARTRIDGE

Battery

Cartridge

SPECIFICATIONS

Item

Specification

 

 

On-line Input Voltage Range

175 - 295 Vac

(default settings)

 

 

 

Automatic Voltage Regulation (AVR)

+12%

 

 

On-line Frequency Range

47 - 63 Hz (autosensing)

 

 

On-battery Waveshape

Stepped Sine Wave

 

 

Maximum Load

1000 VA - 600 W

 

1500 VA - 865 W

 

 

Typical Recharge Time

8 Hours

 

 

Operating Temperature

0o to 40oC

 

(32o to 104oF)

Storage Temperature

-5oto 45oC

 

(23o to 113oF)

Operating / Storage Relative

0 to 95% non-condensing

Humidity

 

 

 

Size (H x W x D)

37.1 x 8.6 x 33.3 cm

 

(14.6 x 3.4 x 13.1 inch)

 

 

Weight

1000 VA 10.6 kg (23.4 lbs)

 

1500 VA 11.6 kg (25.5 lbs)

 

 

Shipping Weight

1000 VA 11.8 kg (26 lbs)

 

1500 VA 12.8 kg (28.2 lbs)

 

 

EMI Classification

EN 50091-1, EN 60950, EN 50091-2,

 

EN 61000-3-2, EN 6100-3-3,

 

EN 55022 Class B

 

 

On Battery Run-Time

See http://www.apc.com/product

 

 

TRANSFER VOLTAGE AND SENSITIVITY ADJUSTMENT

In situations where the Back-UPS or connected equipment appears too sensitive to input voltage, it may be necessary to adjust the transfer voltage. This is a simple task requiring use of the front panel pushbutton. To adjust the transfer voltage, proceed as follows:

1.Plug the Back-UPS into the utility power source. The Back-UPS will be in a Standby Mode (no indicators lit, no power to Battery Backup outlets).

2.Press the front panel pushbutton fully inward for 10 seconds. All indicators on the Back-UPS will flash to acknowledge going into Programming Mode.

3.The Back-UPS will then indicate its current Lower Transfer Voltage, as shown in the following table.

Indicators Lit

Lower Transfer Voltage

Use When

 

Sensitivity

 

 

 

 

1

155 Vac

Use only for extreme conditions of

 

Low

low input voltage. Not

 

 

recommended for computer loads.

 

 

 

2

165 Vac

Back-UPS frequently goes On

 

Medium

Battery due to low input voltage.

 

 

 

3

175 Vac

Connected equipment is sensitive

 

High

to low voltage (recommended).

 

(factory default)

 

 

 

 

4.To select 155 volts as the Lower Transfer Voltage, press the push button until 1 indicator is flashing.

5.To select 165 volts as the Lower Transfer Voltage, press the push button until 2 indicators are flashing.

6.To select 175 volts as the Lower Transfer Voltage, press the push button until 3 indicators are flashing.

Once in Programming Mode, if the pushbutton is not pressed within 5 seconds, the Back-UPS will exit Programming Mode; all indicators will extinguish.

LIMITED WARRANTY

The standard warranty is two (2) years from the date of purchase. APC’s standard procedure is to replace the original unit with a factory reconditioned unit. Customers who must have the original unit back due to the assignment of asset tags and set depreciation schedules must declare such a need at first contact with an APC Technical Support representative. APC will ship the replacement unit once the defective unit has been received by the repair department, or cross- ship upon the receipt of a valid credit card number. The customer pays for shipping the unit to APC. APC pays ground freight transportation costs to ship the replacement unit to the customer.

APC CONTACT INFORMATION

Online Technical Support

isbtech@apcc.com

Web Site

www.apc.com

 

Worldwide

+1.401.789.5735

 

APC India

+91

80 221 3798

(3847)

Fax

+91

80 221 3816

 

990-1397 7/03 Copyright © 2003 American Power Conversion All rights reserved. APC, PowerChute Personal Edition, and Back-UPS are registered trademarks of American Power Conversion.

All other trademarks are the property of their respective owners.

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American Power Conversion RS 1500 user manual Specifications, Limited Warranty, APC Contact Information