Before you call for service… |
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www.AmericanaAppliances.com |
Troubleshooting Tips
Save time and money! Review the charts on the following pages.
You may not need to call for service.
Problem | Possible Causes | What To Do |
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Dishwasher won’t run | Fuse is blown, or the | • Replace fuse or reset circuit breaker. Remove any other appliances |
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| circuit breaker tripped | from the circuit. |
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Noise | Some of the sounds | • Soft food disposal shredding action. |
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| you’ll hear are normal | • Drain valve opening to pump water out. |
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| • Timer control as cycle progresses. |
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| • Detergent cup opening. |
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| • The motor stopping during the drying period. |
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| Utensils are not secure | • Make sure everything is secured in dishwasher. |
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| in the rack or something |
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| small has dropped into |
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| the rack |
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| Motor hums | • Dishwasher has not been used on a regular basis. If you do not use |
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| your dishwasher often, set it to fill and pump out once every week. |
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| This will help keep the seal moist and the garbage disposer clear. |
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Water standing in | This is normal | • A small amount of clean water around the outlet on the tub bottom |
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the bottom of the tub |
| at the back of the tub keeps the water seal lubricated. |
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Water won’t pump | Drain is clogged | • If you have an air gap, clean it. |
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out of the tub |
| • Check to see if your kitchen sink is draining well. If not, you may need |
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| a plumber. |
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| • If the dishwasher drains into a disposer, run disposer clear. |
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Suds in the tub | Correct detergent | • Use only automatic dishwasher detergents to avoid sudsing. |
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| wasn’t used | Cascade®, Cascade® Complete and Electrasol® Automatic Dishwashing |
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| Detergents have been approved for use. |
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| • To remove suds from the tub, open the dishwasher and let suds |
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| evaporate. Add 1 gallon of cold water to the tub. Close and latch the |
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| dishwasher. Pump out water by pressing the START/RESET pad; then |
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| immediately press the START/RESET pad again. Repeat if necessary. |
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| Rinse agent | • Always wipe up rinse agent spills immediately. |
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| was spilled |
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Stained tub interior | Detergent with | • Some detergents contain colorant (pigment or dyes) that will discolor | |
| colorant was used | the tub interior with extended use. Check the detergent cup for signs | |
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| of any discoloration. If cup is discolored, change to detergent without | |
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| any colorant. Cascade®, Cascade® Complete and Electrasol® Automatic |
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| Dishwashing Detergents have been approved for use. |
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| Some | • Use of the RINSE ONLY cycle (on some models) after adding the dish |
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| foods can stain | to the load can decrease the level of staining. |
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Dishes don’t dry | Low inlet water | • Make sure inlet water temperature is correct. |
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| temperature |
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| Rinse agent dispenser | • Check the rinse agent dispenser. |
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| is empty |
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Dishes and flatware | Inlet water temperature | • Raise the water heater temperature to 120°F. |
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not clean | is below 120°F | • Use the HOT PREWASH feature. |
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| Water pressure is | • Turn on a faucet. Is water coming out more slowly than usual? |
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| temporarily low | If so, wait until pressure is normal before using your dishwasher. |
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| Air gap is clogged | • Clean the air gap. |
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| Improper rack loading | • Make sure large dishware does not block the detergent dispenser or |
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| the wash arm. | 9 |
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