Troubleshooting
This section provides tips for correcting problems, should any occur. It also describes how to contact AOC should you encounter problems that you cannot resolve.
Before you call AOC service center, please read the troubleshooting advice in this manual and in your computer User's Manual. You may also want to consult with your system administrator or company technical support staff.
Problem & Question | Possible Solutions | |
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| |
| Check the connectors. Make sure the USB cable is firmly | |
| connected to the monitor | |
The monitor does not turn | Disconnect and reconnect the USB cable again. | |
on | Check the condition of the USB cable. If the cable is frayed or | |
| damaged, replace the cable. If the connectors are soiled, wipe | |
| them with a clean cloth. | |
|
| |
The screen is blank, | Make sure the USB cable is properly connected the computer. | |
Make sure the computer is on and working. The computer may | ||
although the computer | ||
be in sleep or | ||
power is on | ||
saver. Move the mouse to “wake up” the computer. | ||
| ||
|
| |
The picture “bounces” or | Move electrical devices that may cause electrical interference | |
moves in a | ||
away from the monitor. | ||
pattern | ||
| ||
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| |
Cannot play DVDs using |
| |
the | Use the Media Player included in your operating system. | |
program |
| |
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