Troubleshooting

 

Use the table below to solve minor Back-UPS ES installation or operation problems. Consult APC Online Technical Support or call APC

 

Technical Support for assistance with problems that cannot be resolved using the table below:

Problem

 

Probable Cause

 

Solution

 

 

 

 

 

 

 

Back-UPS ES will not turn on.

 

Battery is disconnected and utility power is not available at

 

Connect the battery (see Connect Battery) and ensure power is available at the wall

 

 

the wall outlet.

 

outlet.

No power available at the Surge Protection

 

Surge Protection outlets have been overloaded.

 

Reduce the amount of equipment plugged into Surge Protection outlets.

outlets.

 

 

 

 

 

 

Utility power not available at the wall outlet.

 

Ensure that the fuse or circuit breaker for the outlet is not tripped, and that the wall

 

 

 

 

switch controlling the outlet (if any) is in the ON position.

 

 

 

 

 

Connected equipment loses power.

 

Equipment is connected to the “Surge Protection” outlets.

 

Ensure that the equipment you want to stay powered during a power failure is

 

 

 

 

plugged into the “Battery Backup plus Surge Protection” outlets and NOT the “Surge

 

 

 

 

Protection” outlets.

 

 

The Back-UPS ES is overloaded.

 

Make sure that the equipment plugged into the outlets of the unit are not overloading

 

 

 

 

the capacity of the unit. Try removing some of the equipment and see if the problem

 

 

 

 

continues.

 

 

PowerChute Personal Edition software has performed a

 

The Back-UPS ES is operating normally.

 

 

shutdown due to a power failure.

 

 

 

 

The Back-UPS ES has exhausted its available battery

 

The Back-UPS ES can only operate on battery power for a limited amount of time.

 

 

power.

 

The unit will eventually turn off when the available battery power has been used.

 

 

 

 

Allow the unit to recharge for 16 hours before continuing use of the unit.

 

 

Connected equipment does not accept the step-

 

The output waveform is designed for computers and computer-related equipment. It

 

 

approximated sine waveform the Back-UPS ES.

 

is not designed for use with motor-type equipment.

 

 

The Back-UPS ES may require service.

 

Contact APC Technical Support for further troubleshooting.

 

 

 

 

 

The Power On indicator is lit and the Back-

 

The Back-UPS ES is using battery.

 

The Back-UPS ES is operating normally and using battery power. Once On Battery,

UPS ES is beeping four times every 30

 

 

 

you should save your current work, power down your equipment, and turn the unit

seconds.

 

 

 

OFF. Once normal power is restored, you may turn the unit back ON and power

 

 

 

 

your equipment.

 

 

 

 

 

The Power On indicator flashes once per

 

Battery capacity is low (about 2 minutes of use remaining).

 

The Back-UPS ES is about to shut off due to a low battery charge condition! When

second and the Back-UPS ES beeps once

 

 

 

the unit beeps once every second, the battery has about 2 minutes of power

per second at the same time.

 

 

 

remaining. Immediately power down your computer and turn the unit OFF. When

 

 

 

 

normal power returns, the unit will recharge the battery.

Building Wiring Fault indicator is lit.

 

Your building wiring presents a shock hazard. Using the

 

Call a qualified electrician for service.

 

 

Back-UPS with this condition will void the warranty.

 

 

 

 

 

 

 

Inadequate runtime.

 

The battery is not fully charged.

 

Allow the unit to charge by leaving it plugged into the wall at least 16 hours.

 

 

Battery is near the end of useful life.

 

As a battery ages, the amount of runtime available will decrease. You can replace

 

 

 

 

the battery by ordering one at www.apc.com. Batteries also age prematurely if the

 

 

 

 

Back-UPS ES is placed near excessive heat.

 

 

 

 

 

Specifications

Model

 

BE350U

 

 

 

BE500U

 

 

 

 

 

 

 

Input

Voltage

 

120 Vrms Nominal

 

 

 

 

 

 

 

 

 

 

Frequency

 

47 - 63 Hz

 

 

 

 

 

 

 

 

 

 

Brownout Transfer

 

96 Vrms, typical

 

 

 

 

 

 

 

 

 

 

Over-voltage Transfer

 

136 Vrms, typical

 

 

 

 

 

 

 

Output

UPS Capacity (3 outlets)

350 VA / 200 W

 

 

500 VA / 300 W

 

 

 

 

 

 

 

Surge Capacity (6 outlets)

12 Amps (including UPS output)

 

 

 

 

 

 

 

 

 

Voltage

 

115 Vrms + 8%

 

 

 

On Battery

(step-approximated sine wave)

 

 

 

 

 

 

 

 

 

Frequency - On Battery

 

50-60 Hz + 1 Hz

 

 

 

 

 

 

 

 

Transfer Time

5 ms typical, 8 ms maximum

 

 

 

 

 

 

Protection and Filter

AC Surge Protection

 

Full time, 375 joules

 

 

 

 

 

 

 

 

 

 

Telephone Surge Protection

 

Single line (2-wire)

 

 

 

 

 

 

 

 

 

 

EMI/RFI Filter

 

Full time

 

 

 

 

 

 

 

 

AC Input

Resettable circuit breaker

 

 

 

 

Battery

Type

Sealed, maintenance-free lead acid

 

 

 

 

 

 

 

Average Life

2 - 4 years depending on the number of discharge

 

 

 

cycles and environmental temperature

 

 

 

 

 

 

Physical

Net Weight

9.20 lb. (4.18 kg.)

 

 

13.25 lb. (6.02 kg.)

 

 

 

 

 

 

 

Size

3.3” (H) x 10.9” (W) x 6.9” (D)

 

 

 

 

(8.3 x 27.8 x 17.5 cm)

 

 

 

 

 

 

 

 

Operating Temperature

+32oF to 104oF (0oC to 40 oC)

 

 

Storage Temperature

o

F to 113

o

 

o

o

 

 

 

+5

 

F (-15 C to 45 C)

 

 

Operating Relative Humidity

0 to 95% non-condensing

 

 

 

 

 

 

 

Operating Elevation

0 to 10,000 ft (0 to 3,000m)

 

 

 

 

Safety/Regulatory

Safety Approvals

UL 1778 listed, cUL certified per

 

 

 

CSA standard C22.2 No. 107.1

 

 

 

 

 

 

 

EMC Compliance

FCC part 68, FCC part 15 Class B

 

 

 

Notice: This device complies with part 15 of

 

 

 

the FCC rules. Operation is subject to the

 

 

 

following two conditions: (1) This device may

 

 

 

not cause harmful interference, and (2) This

 

 

 

device must accept any interference received,

 

 

 

including interference that may cause

 

 

 

undesired operation.

 

 

 

Sold by:

 

 

 

 

 

 

 

 

 

http://www.TWAcomm.com

 

 

 

 

 

 

 

 

Toll Free: (877) 892-2666

 

 

 

 

 

 

Order Replacement Battery

Replace with an APC qualified battery. Replacement batteries can be ordered from www.apc.com (valid credit card required). Have your Back-UPS ES model number available when ordering. Your model number can be found on the bottom of the unit.

Warranty

The standard warranty is 2 years from the date of purchase. APC’s standard procedure is to replace the original unit with a factory reconditioned unit. Customers who must have the original unit back due to assigned asset tags and set depreciation schedules must declare such a need at first contact with APC Technical Support. APC will ship the replacement unit once the defective unit is received by the repair department or cross-ship upon the provision of a valid credit card number. The customer pays for shipping to APC, and APC pays ground freight transportation costs back to the customer.

Service

Please DO NOT RETURN Back-UPS ES to the place of purchase under any circumstances.

1.Consult the Troubleshooting section to eliminate common problems.

2.Verify the battery is connected (see Connect Battery) and that the Circuit Breaker is not tripped (see Troubleshooting section).

If you still have problems or questions, please contact APC via the internet or at one of the phone numbers listed below.

3.Before contacting APC, please be sure to record the date purchased, UPS model, and serial number (on bottom of unit).

4.Be prepared to troubleshoot the problem over the telephone with a Technical Support Representative. If this is not successful, the representative will issue a Return Material Authorization Number (RMA#) and a shipping address.

Pack the unit in its original packaging. If the original packaging is not available, ask APC Technical Support about obtaining a new set. Pack the unit properly to avoid damage in transit. Never use foam beads for packaging. Damage sustained in transit is not covered under warranty (insuring the package for full value is recommended).

5.Write the RMA# on the outside of the package.

6.Return the unit by insured carrier to the address given to you by APC Technical Support.

APC Contact Information

Online Technical Support . . . . . http://support.apc.com Web Site . . . . . . . . . . . . . . . . . . . www.apc.com USA/Canada . . . . . . . . . . . . . . . 1.800.800.4272

Mexico . . . . . . . . . . . . . . . . . . . . . +52.292.0253 / 52.292.0255 Brazil . . . . . . . . . . . . . . . . . . . . . . . +0800.12.72.1 Worldwide . . . . . . . . . . . . . . . . . +1.401.789.5735

7.08in. (180 mm)

Wall Mounting Template