Troubleshooting

Use this chart to solve minor UTS problems.

Refer to www.apc.com for assistance with complex UTS problems.

Problem and Possible Cause

Solution

 

 

Problem: The UTS conduit is too long or too short

 

 

Cause: The UTS was not installed at

Conduit too long: have a licensed electrician cut the conduit to shorten the

the recommended one foot distance

length.

from the building circuit breaker panel.

Conduit too short: have a licensed electrician add conduit to the existing

 

conduit utilizing the proper use of wire nuts and junction boxes. Adhere to

 

all national and local electrical codes.

 

 

Problem: The amperage of a circuit must be changed to accommodate the connected load

 

 

Cause: A 15 A fuse is installed in the

Remove the UTS cover and replace the existing fuse with a fuse of correct

circuit, but the connected load requires

amperage.

the use of a 20 A fuse.

Use the Circuit Setup button to reset the affected circuit. Failure to reset the

Cause: A 20 A fuse is installed in the

amperage for the affected circuit will cause nuisance circuit tripping, or a

circuit, but the connected load requires

UTS overload condition.

the use of a 15 A fuse.

 

 

 

Problem: The UTS does not turn on

 

 

 

Cause: Incorrect wiring to circuits.

UTS6/UTS6H - Utilizing all of the UTS circuits is not necessary. However,

 

Circuits 5 and 6 must be connected to the building circuit panel and must

 

receive power from opposite phases for the UTS to function.

 

UTS6BI/UTS10BI - Utilizing all of the UTS circuits is not necessary.

 

However, the dedicated 240 V circuits must be connected to the building

 

circuit panel and must receive power for the UTS to function.

 

 

Problem: The UTS does not receive power from the generator

 

 

Cause: The generator has been

Check to be sure the correct wiring configuration has been used.

incorrectly connected to the UTS.

 

 

 

Cause: The generator output is not

Check the specifications of the generator. Only 120 V/240 V single phase

120/240 V single phase. This is not

generators can be used with the UTS.

applicable to the UTSS6H.

 

 

 

Problem: The UTS does not receive power from the UPS

 

 

Cause: The UPS is overloaded and has

Disconnect the circuits set as uninterruptible one at a time until the UPS

shutdown.

begins operating.

 

 

Problem: The load does not receive power during a power outage

 

 

Cause: A UTS configuration error is

Check the UTS system and circuit configurations and correct any errors.

present.

Common errors include:

 

• circuits set as uninterruptible when there is no UPS connected to the UTS.

 

• ALM is enabled and the settings are out of specified range.

 

Refer to the Operation Manual for details on ALM settings.

 

 

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Site Preparation & Installation Guide Universal Transfer Switch UTS6 UTS6H UTS6BI UTS10BI

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APC UTS6H, UTS6BI, UTS10BI manual Troubleshooting

UTS6BI, UTS6H, UTS10BI, UTS6 specifications

The APC UTS6, UTS6H, UTS10BI, and BU154A are prominent products in the field of connectivity and power management, specifically designed to enhance the efficiency and reliability of electrical systems. Each of these models carries unique features and characteristics that cater to diverse applications in both residential and industrial environments.

The APC UTS6 is a highly versatile surge protector designed for home and office setups. It provides essential protection against voltage spikes and electrical surges, which can damage connected devices. The UTS6 features six outlets, allowing multiple devices to be connected simultaneously. It incorporates a built-in circuit breaker and LED indicators for surge protection status, ensuring that users are informed about the operational status of their equipment. Its compact design makes it ideal for tight spaces, and its robust construction ensures long-term durability.

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