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10 Technical Support

• If technical support determines that your product needs to be returned, please contact the place of purchase to have your product

repaired or replaced (depending on problem type). Customers who purchased directly from the Archos web site should fill out

the form on the web site under Support : Product Returns : RMA Request form.

• There is both an FAQ and a 24 hour Instant Support intelligent agent at the ARCHOS website which can help you solve your

problems (www.a rchos.com)

• If you need live technical help, you may contact ARCH OS directly in your count ry’s language via the belo w phone numbers.
For other countries, please use e-mail technical support.

-------- Telephone Support --------

DO NOT USE PHONE SUPPORT FOR MARKETING AND SALES QUESTIONS. These numbers are
to aid those who have technical difficulties / malfunctions.
949-609-1400 (USA, Canada)
01 70 20 00 30 (France)
0207-949-0115 (UK)
069-6698-4714 (Germany)
09-1745-6224 (Spain)
02-4827-1143 (Italy)
02-050-405-10 (Netherlands)

-------- E-mail Support --------

tech-support.us@archos.com English (United States and Canada customers)
tech-support.eu@archos.com English or French (Europe and the rest of the planet)
tech-support.de@archos.com German (Germany)
tech-support.jp@archos.com Japanese (Japan)
To respond to your e-mails efficiently, when sending one, please indicate the product name and question type in the Subject of the e-mail.
For example:
To: tech-support.us@archos.com
Subject: Ondio – Playing a Playlist

Worldwide Offices

United States & Canada Europe & Asia United Kingdom Germany
ARCHOS Technology
3, Goodyear – Unit A
Irvine, CA 92618 USA
Phone: 1 949-609-1483
Fax: 1 949-609-1414
ARCHOS S.A.
12, rue Ampère
91430 Igny
France
Phone: +33 (0) 169 33 169 0
Fax: +33 (0) 169 33 169 9
ARCHOS (UK) Limited
3 Galileo Park
Mitchell Close
West Portway
Andover
Hampshire SP10 3XQ
United Kingdom
Phone: +44 (0) 1264 36 60 22
Fax: +44 (0) 1264 36 66 26
ARCHOS Deutschland
GmbH
Bredelaerstrasse 63
40474 Düsseldorf
Germany
Phone: +49 211 1520 384
Fax: +49 211 1520 349