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Asus G53SXDH71 Software Problem - ASUS bundled software, Unknown Reason - Blue screen with white text

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Software Problem - ASUS bundled software

When I power ON the Notebook PC, there will be an “Open policy file error”message.

A.Reinstall the latest version“Power4 Gear”utility to solve your problem. It is available on the ASUS website.

Unknown Reason - Blue screen with white text

A blue screen with white text appears after system bootup.

1.Remove additional memory. If additional memory was installed after purchase, power OFF, remove the additional memory, and power ON to see if the problem is due to incompatible memory.

2.Un-install software applications. If you have installed software applications recently, they may not be compatible with your system.Try to un-install them in Windows Safe Mode.

3.Check your system for viruses.

4.Update the BIOS to the latest version with Easy Flash in Windows or AFLASH in DOS mode.These utilities and BIOS files can be downloaded from the ASUS website.

WARNING! Ensure your Notebook PC does not lose power during the BIOS flashing process.

A-10	Notebook PC User Manual

Contents

Page Table of Contents Chapter 1: Introducing the Notebook PC Chapter 2: Knowing the parts Chapter 4: Using the Notebook PC Appendix Page Chapter 1: Introducing the Notebook PC About This User’s Manual Notes for This Manual Safety Precautions Page Transportation Precautions Cover Your Notebook PC Charge Your Batteries Airplane Precautions Preparing your Notebook PC Page Chapter 2: Knowing the parts Top Side 3D Indicator (on selected models) 3D Vision IR port (on selected models) 3Microphone (Built-in) 4Camera 5Display Panel Status Indicators (top) Illuminate Keyboard Touchpad and Buttons Bottom Side 1Battery Lock - Spring 2Battery Pack 3Battery Lock - Manual 4Hard Disk Drive Compartment 5Memory (RAM) Compartment Right Side 4USB Port (3.0) (on selected models) 5 HDMI HDMI Port Display (Monitor) Output LAN Port 8Power (DC) Input Left Side 5USB Port (2.0) Rear Side Front Side Chapter 3: Getting Started Power System Using AC Power Page Using Battery Power Installing and Removing the Battery Pack To install the battery pack: To remove the battery pack: Battery Care Powering ON the Notebook PC The Power-OnSelf Test (POST) Self Monitoring and Reporting Technology Checking Battery Power Charging the Battery Pack Power Options Restarting or Rebooting Emergency Shutdown Power Management Modes Sleep and Hibernate Fn F1 Hibernate Sleep Windows Thermal Power Control Special Keyboard Functions Colored Hot Keys LCD/Monitor Icons (F8): NOTE: Must connect an external monitor “before” booting up Crossed-out Touchpad (F9) Crossed Microsoft Windows Keys Keyboard as Pointers With Number Lock OFF With Number Lock ON Extended Keyboard (on selected models) Multimedia Control Keys (on selected models) Switches and Status Indicators Switches 3D Mode Switch Key (on 3D models) Splendid Key (on non-3Dmodels) Power Switch Status Indicators Front Top Drive Activity Indicator Bluetooth / Wireless Indicator Number Lock Indicator Capital Lock Indicator Chapter 4: Pointing Device Using the Touchpad Moving The Pointer Touchpad Usage Illustrations Dragging Scrolling Two-finger zooming in/out Caring for the Touchpad Automatic Touchpad Disabling Device Settings Disable internal pointing device when external USB pointing device plug in Storage Devices Optical Drive Inserting an optical disc The hub should be higher than the disc when correctly mounted Removing an optical disc Emergency eject Using the Optical Drive Listening to Audio CD Flash Memory Card Reader Hard Disk Drive Removing the hard disk drives Installing the hard disk drives Memory (RAM) Page Installing a Memory Card: Removing a Memory Card: Connections Network Connection Twisted-PairCable Wireless LAN Connection (on selected models) Ad-hocmode Infrastructure mode Windows Wireless Network Connection Connecting to a network Page Turning ON and Launching Bluetooth Utility select View Bluetooth Network Devices Add a device Close AppendixA Optional Accessories Optional Connections Operating System and Software Support Software System BIOS Settings Boot Device Security Setting Save Changes Common Problems and Solutions Hardware Problem - Optical Disc Unknown Reason - System Unstable Hardware Problem - Keyboard / Hotkey Hardware Problem - Built-inCamera Hardware Problem - Battery Hardware Problem - Power ON/OFF Error Hardware Problem - Wireless Card Mechanical Problem - FAN / Thermal Software Problem - ASUS bundled software Unknown Reason - Blue screen with white text Page Software Problem - BIOS Recovering Your Notebook PC Using Recovery Partition About the Recovery Partition Using Recovery DVD (on selected models) Using the Recovery DVD:�� DVD-ROMDrive Information Regional Playback Information Region Definitions Internal Modem Compliancy Overview Network Compatibility Declaration Non-VoiceEquipment This table shows the countries currently under the CTR21 standard Page Declarations and Safety Statements Federal Communications Commission Statement FCC Radio Frequency (RF) Exposure Caution Statement CE Marking IC Radiation Exposure Statement for Canada Wireless Operation Channel for Different Domains France Restricted Wireless Frequency Bands Page UL Safety Notices Power Safety Requirement TV Tuner Notices REACH Nordic Lithium Cautions (for lithium-ionbatteries) Optical Drive Safety Information Laser Safety Information Service warning label CDRH Regulations Macrovision Corporation Product Notice ENERGY STAR complied product CTR 21 Approval (for Notebook PC with built-inModem) Spanish Swedish European Union Eco-label Global Environmental Regulation Compliance and Declaration Takeback Services Copyright Information Limitation of Liability Service and Support EC Declaration of Conformity