Software FAQs

1.When I turn on my Notebook PC, the power indicator lights up but not my drive activity indicator. System bootup does not happen as well. What can I do to fix this?

You can try doing any of the following suggestions:

Force shutdown your Notebook PC by pressing the power button for more than four (4) seconds. Check if the power adapter and battery pack are inserted correctly then turn on your Notebook PC.

If the problem still exists, contact your local ASUS service center for assistance.

2.What should I do when my screen displays this message: “Remove disks or other media. Press any key to restart.”? You can try doing any of the following suggestions:

Remove all connected USB devices then restart your Notebook PC.

Remove any optical discs that are left inside the optical drive then restart.

If the problem still exists, your Notebook PC might have a memory storage problem. Contact your local ASUS service center for assistance.

3.My Notebook PC boots slower than usual and my operating system lags. How can I fix this?

Delete the applications you recently installed or were not included with your operating system package then restart your system.

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Notebook PC E-Manual