3.3Troubleshooting (FAQ)
Problem | Possible Solution |
Power LED is not ON | • Press the button to check if the monitor is in the ON |
| mode. |
•Check if the power cord is properly connected to the monitor and the power outlet.
The Power LED lights | • | Check if the monitor and the computer are in the ON mode. |
amber and there is | • | Make sure the signal cable is properly connected the |
no screen image |
| monitor and the computer. |
| • | Inspect the signal cable and make sure none of the pins are |
|
| bent. |
| • | Connect the computer with another available monitor to |
|
| check if the computer is properly working. |
Screen image is too | • | Adjust the Contrast and Brightness settings via OSD. |
light or dark |
|
|
Screen image is not | • | Press the SPLENDID button for two seconds to |
centered or sized |
| automatically adjust the image. |
properly | • | Adjust the |
Screen image | • | Make sure the signal cable is properly connected to the |
bounces or a wave |
| monitor and the computer. |
pattern is present in | • | Move electrical devices that may cause electrical |
the image |
| interference. |
Screen image has | • | Inspect the signal cable and make sure that none of the |
color defects (white |
| pins are bent. |
does not look white) | • | Perform Reset via OSD. |
| • | Adjust the R/G/B color settings or select the Color |
|
| Temperature via OSD. |
Screen image is | • | Press the SPLENDID button for two seconds to |
blurry or fuzzy |
| automatically adjust the image. |
| • | Adjust the Phase and Clock settings via OSD. |
No sound or sound is | • | Ensure that the audio cable is properly connected to the |
low |
| monitor and the computer |
| • | Adjust the volume settings of both your monitor and |
|
| computer. |
| • | Ensure that the computer sound card driver is properly |
|
| installed and activated. |
3 - 4 | Chapter 3: General Instruction |
