In case of difficulty
In case of difficulty
If you have difficulty operating this phone, try the suggestions below.
For customer service, visit our website at www.telephones.att.com
or call 1 (800)222-3111. In Canada, please call 1 (866) 288-4268.
Have the serial number, found on the underside of your phone, available when contacting customer service. Please also retain your receipt as your proof of purchase.
To purchase accessories or replacement parts, please contact customer service through the above website or telephone number.
Telephone operation
Problem | Solution | |
No dial tone | Make sure all plugs are connected properly. | |
| Inspect the telephone line cord connections | |
| at the modular jack and telephone. Also | |
| inspect the coiled handset cord connections | |
| at both ends. | |
| Unplug the telephone and connect it to | |
| another modular jack. If it still does not | |
| work and other telephones in your home | |
| are working, the problem is with this | |
| telephone. | |
|
|
|
Problem | Solution | |
Telephone does | Make sure the RINGER switch is not set to | |
not ring | OFF. | |
| If there are several other telephones on the | |
| same line, try disconnecting some of the | |
| other telephones. Having too many | |
| telephones connected can also create | |
| problems such as low ringer volume or | |
| impaired sound quality during calls. | |
|
|
|
Problem | Solution |
Incorrect time | The local telecom provides the time of |
and date on | the call along with the other caller ID |
incoming calls | information. Report the problem to the |
| telephone company. (Telephone should |
| show correct time after the first call) If |
| you do not have caller ID service, please |
| set the time manually. |
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