Upgrade Failed

If the Upgrade Succeeded screen doesn’t appear, it means that the upgrade failed to complete successfully, in which case you should do the following:

1.Disconnect the USB connectors on the KVM cables from the computer.

2.Press and hold the Remote Port Selector’s pushbutton. While you are still holding the pushbutton, reconnect the KVM cable’s USB connectors to the computer.

3.Power on the CS682. It will now work with the factory default firmware. Follow steps 3 to 9 on page 17 again.

Troubleshooting

Symptom

Possible Cause

Action

 

 

 

Monitor does

DVI graphics card

Power off all devices on the

not display

is not compatible

installation; power off the CS682;

after the KVM

with cable set hot-

confirm all KVM cables are

cable set is

plugging.

properly connected; power on the

hot-plugged.

 

CS682; power on the computers.

 

 

 

 

Graphics card

Upgrade to the latest graphics

 

driver is not up-to-

card driver.

 

date.

 

 

 

 

Mouse and/or

Switch needs to

Power off all devices on the

keyboard is

be reset.

installation; power off the CS682;

not

 

wait five seconds; power on the

responding.

 

CS682 again.

 

 

 

Mouse port-

Mouse does not

This feature is only supported by

switching

support this

USB 3-key scroll wheel mice.

function is not

function.

 

responding.

 

 

Mouse emulation

Enable mouse emulation. See

 

 

is disabled.

Hotkey Summary Table, page 15,

 

 

for details.

 

 

 

Cannot switch

Keyboard is

Switch to the alternate HSM

ports by

incompatible with

invocation keys. See Alternate

pressing

[Scroll Lock]

Entering Hotkey Mode, page 14,

[Scroll Lock]

invocation.

for details.

twice.

 

 

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